Customer Service and Membership Supervisor - Winnipeg, Canada - Dakota Community Centre

Description

• Operate and oversee the main reception desk for Dakota CC
• General reception duties including, greeting visitors, answering phones and providing information/answering questions regarding DCC programs and services and/or appropriately redirecting inquiries
• Takes the lead in hiring, scheduling, and performance review of all Customer Service Representatives
• Provides direct oversight and leads ongoing training of Customer Service Representatives
• Works with the Director of Operations on the evaluation, development and implementation of effective and efficient processes to support service to Dakota CC's customers and users
• Maintains and provides statistical information to assist in the evaluation and planning of DCC programs and services
• Lead or arrange facility tours & orientations to prospective members
• Process a variety of financial transactions
• Assists in development of annual operational budget
• Provides support to DCC staff in administration of programs and services
• Assists in oversight of volunteers providing support to customer and membership services Qualifications
• Must be a minimum of 18 years of age
• Knowledge and experience with basic admin software knowledge such as Microsoft Suite/Office and Excel will be an asset
• Demonstrated high level public relations/customer service
• Experience in leading a team including ongoing training, scheduling and performance evaluation
• Ability to exercise initiative and make decisions in accordance with applicable rules, regulations and policies set forth by DCC
• Must be able to work independently and as part of a team
• Must be a good communicator, referring specific questions to the appropriate person and can handle public inquiries in a courteous manner
• Demonstrated ability for diplomacy and tact with a variety of demographics
• Demonstrated ability to maintain accurate document management and discretion with private information
• Availability to do occasional evening and weekend shifts considered an asset
• Must be able to complete a successful Criminal Record Check and Child Abuse Registry or have successfully passed in the last 6 months
• A combination of relevant education and experience will be consideredMust have current CPR and First Aid certification or able to obtain as condition of employment

• Casual dress
• Dental care
• Extended health care
• RRSP match
• Vision care