Customer Experience Manager - Montréal, Canada - Le Marché Du Store

Le Marché Du Store

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Experience Manager

Blinds To Go/le Marché du Store is the premier destination for window treatments with showrooms in Quebec, Ontario and the United States.

We pride ourselves on our industry leading customer service We are growing our team and looking for the right person as Customer Escalation Manager.

See role details below

SUMMARY OF ROLE
The Customer Escalation Manager plays a key role in the execution of our red-carpet customer service.

From solving problems for our customers, to troubleshooting situations with our Design Consultants, you will be the key person in ensuring a seamless, luxury experience for our customers.

IF YOU....

Have 5+ years in customer service related, call centre or retail environment
Are passionate for partnering with people and working in teams
Have elevated verbal and written communication skills
Enjoy problem solving and providing creative solutions

RESPONSIBILITIES
Collaborate with regional managers and sales associates to handle complex problems

Responsible for resolving escalated cases to build lasting customer relationships from start to finish

Manage your workload effectively and multi-task to ensure customer satisfaction in a timely manner

OUR OFFER:
Professional challenges and the opportunity to take on new ones

Confidence and autonomy to take decisions

A customer obsessed culture and team

Strong support from other partners

Long-term vision focused on people

Strong and successful Canadian company

SCHEDULE
Our positions are full-time and include some evenings and weekends.

JOBSAC

Salary:
$55,000.00-$65,000.00 per year

Work Location:
In person