Front Office Manager - Edmonton, Canada - Mundi Hotel Enterprises Inc

Description

Coast West Edmonton Hotel & Conference Centre is looking for a friendly, professional, and customer-oriented front office manager to join our team.

As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after.

Your role will include overseeing ambassadors' schedules, front office ambassador training, and performing the basic reconciling of receipts.

• Aiding, training, and supervising front office staff
• Guaranteeing that all customerrelated tasks are handled accurately and on time to improve the guest experience
• Dealing with customer complaints and special requests
• Retaining an orderly appearance throughout the reception area
• Regulating stock and ordering office supplies, including stationary and information leaflets
• Implementing all cashhandling, checking, and credit procedures
• Evaluating all guest's complaints and requests and also ensuring timely resolution for all
• Overseeing the work of all team members and ensuring achievement of all front office objectives according to quality standards
• Regulating work of housekeeping staff and ensuring efficient maintenance of all rooms according to hotel standard
• Formulating front office schedule and ensure compliance to same and get it approved by the director of the front office
• Partaking in various educational seminars and evaluating front office operations and recommending changes if required
• Regulating all guest's ratings and comments for hotels and evaluating same to improve all services
• Encouraging the development and monitoring of the budget to provide topquality customer service
• Planning the front office staff and supervising workload during shifts
• Functioning as a liaison between the General Manager and ambassadors
• Replying to phone inquiries, and direct calls, and providing basic information

Qualifications:

• An associate's degree or Hotel Management Diploma
• Two years more of a previous front office manager or front desk supervisor experience is preferred
• Outstanding leadership, management, and teambuilding skills
• Client service or management experience
• Tremendous interpersonal and communication skills
• Terrific problemsolving skills
• Basic accounting skills

The ability to remain positive and focused in a fast-paced environment

Good time management skills
Enormous computer skills and the proficiency to learn new skills quickly
A professional appearance
Must have strong verbal, written, and Interpersonal skills
Proficient in computer skills, including Microsoft Office Suite( Word, PowerPoint, Outlook, and Excel)
Proficiency to multitask, prioritize, and manage time
Experience with operating office machines such as fax, printer, and many more
Grasp ownership and pride in your performance and its impact on the company's success
Crucial thinker and problem-solving skills
Team player
Customer-centric


Essential Skills
Customer Service
Organizational Skills
Leadership Skills
Communication Skills
Time
- management and multitasking
Computer skills


Customer Service:

A Front office manager is expected to be customer service oriented that is to say he or she is expected to ensure that other staff treats clients efficiently.

Customer satisfaction is the goal of any front desk manager and he or she must ensure that it is highly maximized.

To achieve this you must develop a friendly and professional attitude towards customers.

Customers can also make phone calls to obtain basic information, it is your sole responsibility to keep them updated about any recent development.

Organizational Skills:

A front desk manager must be very organized because he or she is responsible for updating records of files and also ensuring that old files are also kept properly for future reference.

Organizational skills also ensure the handling of all financial transactions of the organization and also keeping all the records safe.

This is a core skill that front desk managers need to possess to ensure a smooth office space. They also keep office supplies safe and well arranged.

Once the front desk manager is well organized, he motivates other staff to be very organized to ensure a smooth working environment.

Leadership Skills:

This employs guiding and directing other staff as well as also training them on how they can be efficient.

Leadership skills mentoring other staff to ensure that guests are well treated and also to guarantee customer satisfaction.

Once the new staff is recruited, it is the responsibility of the front office manager to train them and guide them on the overall guidelines of the organization.

The front desk manager is also responsible for assigning tasks to staff based on their capacity and he also does a quick assessment of staff.

They need to employ their leadership skills to run the organization smoothly.


Time Management and Multi-tasking Skills: This has to do with ensuring that the employees follow their schedules and achieve them