Contact Centre Representative - Ottawa, Canada - TD Bank

TD Bank

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

402062BR

Call Center

Ottawa, ON

March 7, 2023

Company Overview

Department Overview

We are hiring for Fluent Bilingual (French/English) MBNA customer service roles
Anticipated start date of April 24, 2023

"Welcome to TD. How can I help?"

Helping is at the heart of all we do within TD's contact center, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

What You'll Do
You are the voice of TD and your role is to:

Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD.

Requirements:

Who You Are

You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.

You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Experience & Education Requirements:

High School diploma,
Undergraduate degree and/or 1+ years relevant experience

Additional Information

What We Offer
As part of our Contact Centre team, you will:

Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Your Commitment
Location Telesat Court, Ottawa ON

Training Commitment (Full time hours)
Training is mandatory and is scheduled at 37.5 hours per week for 8 weeks. Training times are Monday to Friday 12pm-8pm EST.

Scheduling Commitment
Full Time - 37.5hrs per week between business hours. Business hours Monday to Sunday 7am-12am.
Part Time - Minimum 22.5hrs a week during business hours. Business hours are Monday to Sunday, 7am-12am
(Available to French/English bilinguals only)

What's Next
Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work and in the communities we live in?

Hybrid Role:
The first up to 8 weeks of your training will be required to come to the office.

This will help you learn the TD culture, engage with colleagues and leaders and have the support required to get comfortable with the various systems and process moving virtually.

Afterwards, you will begin working remotely given you meet the requirements which include but are not limited to a quiet workspace, required internet bandwidth and the use of your phone for incoming calls.

Once the training is complete, you will continue working from home but you will be asked to come on premises approximately once a month for moments that matter which will be dependent on the business needs.

You must reside within the Ottawa-Gatineau region or within commutable distance to the office.

Noc code

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the divers