Parts and Service Assistant - Sydney, Canada - Robby's Tractor Trailer Services Ltd.

Description

The Parts and Service Assistant will assist both the parts and service departments with various tasks to ensure smooth operations.

• Will assist the Parts Manager and Service Writer
• Assist filling parts needs and ordering parts to maintain optimal inventory levels
• Monitoring the current parts inventory and maintaining inventory software
• Receiving parts, including placing them into inventory and properly labeling them
• Helping customers find and purchase the correct parts
• Interact with customers, listen to their questions and concerns and provide timely responses
• Assist with scheduling appointments, taking orders, monitoring service progress, and processing payments
• Assist in managing complaints, returns and resolving customer grievances
• Record customer details and transactions
• When required, will travel to pickup or return parts, and deliver parts to mechanics on remote jobs
• All other duties as indicated by the Shop Manager

• Valid drivers license
• Sales and customer service skills if working with the general public
• Strong written and verbal communication skills
• Mathematical skills to help manage the inventory, pricing and estimates
• Problemsolving skills to deal with parts inventory issues
• Previous mechanic or car sales experience (an asset)
• Ability to work in a fastpaced and sometimes loud environment
• Product knowledge to ensure they identify parts correctly and recommend the needed parts (an asset)

• Monday to Friday
• Weekends as needed