Student Services Representative - Hamilton, Canada - Mohawk College

Mohawk College

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Student Services Representative - Casual Part Time Status**:Casual Part Time

Hours:
Up to 24 hours/week (on-campus)

Home Campus:
Fennell

Rate of Pay:
$24.88

Posting Date:
October 31st, 2023

Closing Date:
November 6th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees.

We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce.

As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Student Services Representative

Reporting to the Manager, Service Integration this position provides extensive customer service support for a diverse clientele including post-secondary, continuing education, apprenticeship and international students, as well as faculty and prospective applicants, through both the Service Counter and the Contact Centre.

The Student Services Representative (SSR) will be working in a fast-paced office/College environment and will be receiving and placing telephone calls, while at the Contact Centre; and assisting students, staff and visitors with troubleshooting, registration, financial assistance, general info and data entry, while at the Service Counter.

It is the responsibility of the incumbent to maintain solid customer relationships by handling their questions and concerns promptly, courteously, and professionally.

Specific duties include provision of a range of registration duties and related academic program support functions including financial assistance and awards, imparting general information about college post-secondary and continuing education programs and admission requirements, general college information and other assigned duties that contribute to effective department or campus operations.

The duties associated with this position may involve exposure to confidential student records and information.

Due to the casual nature of this position, the schedule may vary each week and hours will be determined based on the needs of the department.

Shifts may be scheduled at any Mohawk College campus (Fennell, Stoney Creek, and McMaster) and evening/weekend work may occasionally be required.

Responsibilities:

The duties of this position include, but are not limited to:

Customer Service

Based on Mohawk College's Advising Model, the scope of practice for Student Services Representatives is defined primarily by 'informational' advising however 'explanatory' advising is also well within the scope of practice for Student Services Representatives as well.

More in-depth explanatory and developmental work should be referred to the appropriate Coach, Advisors or Counsellors.

The incumbent will:

Provide a range of Registration, Admissions, Financial Assistance and International services specific to and appropriate for postsecondary, continuing education, and apprenticeship programs.

Payment Processing
-
_ _Accepts and processes payments for tuition fees and/or ancillary services. Completes Banner reports daily, reconciles cash and prepares deposits for accounting department.

Completes a range of processing duties such as preparing and issuing transcripts, verification of attendance etc.), and continuing education registrations.

Record Keeping
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_ _Completes documentation in compliance with record keeping requirements of the College, and external organizations as appropriate e.g. the Ministry of Training, Colleges and Universities, provincial and federal government financial aid programs, etc. Specific procedures and documentation requirements vary for post-secondary, continuing education and apprenticeship programs, and generally involve a considerable degree of confidentiality.

Other Duties as Assigned
-
This position will include Switchboard duties and at times may support the Welcome Desk (during peak times or to cover for breaks).

Qualifications:

2year certificate or equivalent in Office administration General, Business studies, Human Services foundation or related field
A minimum of 1 year of experience working in a related position
Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively with diverse groups of students, employees and the community.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at

For more information concerning the Mohawk College str