Classroom Technology Services Supervisor - Fredericton, Canada - University of New Brunswick

Description

Closing Date: April 11, 2024 at 4:00 PM

Centre for Enhanced Teaching & Learning

The Centre for Enhanced Teaching & Learning promotes a strong culture of teaching & learning excellence, helps educators and faculties develop and deliver excellent course and curricula, supports educators use of instructional technology and media, and facilitates the development and use of exceptional teaching & learning spaces, both physical and virtual.

WHAT WE OFFER

Full-Time | Continuing | Fredericton | On-Campus

Standard Work Hours:

Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Additional Working Conditions:

• Ability to operate a delivery van.
• Able to lift and carry equipment.

Salary Range: $ $36.39 per hour

YOUR FOCUS

Reporting to the Director, Classroom Technology Services, the Classroom Technology Services Supervisor is responsible for providing audiovisual services across campus and operates a busy equipment pool centre that provides walk-up clients (students/staff/faculty) with equipment via short-term loans. This position manages the team that operates from one main facility (D'Avray), one satellite facility (Tilley), plus a roving van to handle deliveries and immediate support needs.

• Provide team training for a broad and complicated suite of media equipment: cameras, lights, laptops, projectors, sound recorders, etc. Provide on-site instruction for UNB faculty and staff.
• Train team on the delivery of equipment to classrooms and equipment setup.
• Evaluate, develop, and implement policies and procedures to manage and improve service/quality of services.
• Design, craft, and implement an effective schedule in collaboration with staff.
• Monitor and supervise quality control procedures to ensure that resources are in good working order at all times.
• Test and inventory new audio, video, and multimedia equipment purchases.
• Collaborate with various Faculties across campus to assess needs, provide advice, and work closely with them to determine equipment demands for class projects.
• Ensure new faculty, staff and students are aware of all the services and technology available from the Equipment Pool and pre-installed in classrooms and teaching spaces.
• Provide instruction in the use of audio/video conferencing equipment and smart classrooms to clients.
• Advise and assist clients with the operation, diagnostics and troubleshooting of systems.
• Support technically advanced teaching and conferencing installations, such as the auditoriums, video conferencing classrooms, and active/collaborative learning spaces.
• Manage the Classroom Hotline ticket system.
• Develop an expert-level of knowledge of learning technologies, and the latest products and capabilities, and anticipate and procure the types of equipment that will be needed to meet the evolving teaching & learning requirements of the university.
• Track, map use, and determine priorities for equipment purchases that are covered by the annual budget and additional needs which may need to be funded.
• Research, write and produce a yearly report providing a thorough and comprehensive accounting of the running of the equipment pool.

WHAT YOU BRING

• Post-secondary education in a related field.
• Five or more years of experience working with audio-visual and multimedia equipment in a secondary school, college or university environment.
• An equivalent combination of education and experience may be considered.

Additional Strengths

• Ability to supervise others from various backgrounds, including student workers.
• Strong organizational skills, with the ability to plan, schedule, and prioritize services.
• Technical capacity to keep current with evolving audio visual and multimedia technologies and systems.
• Excellent communication skills to both instruct, support, and aid clients (both internal and external).
• Familiarity with IOS and Windows operating systems and Microsoft O365 Suite.
• Familiarity with Webcheckout, considered an asset.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

UNIFOR Local 4504: GENERAL LABOUR AND TRADES AND ALLIED SERVICES & AUDIO VISUAL GROUP (GLTA)

This position is part of the UNIFOR, Local 4504 employee group and falls under the GLTA Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal [LD1] persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all those who apply; however, only those selected for an interview will be contacted.