Customer Service Rep 2 - Winnipeg, Canada - Westlake

Westlake

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUMMARY

The function of this position is to provide customers with high quality service and identify material required to complete customer orders.

The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will prospect new and existing customers with the goal of selling Royal Building Solutions products.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:_
Process customer orders, including custom orders, and price them accurately
Coordinate all orders for timely and cost efficient shipping
Process financial transactions according to credit procedures
Use the JDE system to process invoices and review/update receiving reports
Submit purchase requisitions for branch stock
Maintain customerpricing books
Prepare quotes and follow up accordingly
Make outbound sales calls
Utilize quoting software to prepare window quotes for customers
Upsell existing accounts
Prospect for new business
Provide overall support and after sales service to customers
Identify creative ways of retaining and growing customer accounts
Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High School Diploma
Post Secondary Education an asset
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Knowledge/experience in building supplies
Knowledge/experience in residential pvc windows is an asset
Ability to comprehend and follow branch business procedures
Ability to work well as a team and independently
Ability to identify and solve problems when required
Strong computer skills
Good phone etiquette
Exceptional verbal and written communication skills
Ability to work in a fastpaced, selfdirected environment
JDE 9.0 experience an asset
Positive attitude along with a strong desire to learn and adapt to change

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; use a computer keyboard and computer monitors, stand; walk; use hands to type, touch, handle, or feel; reach with hands and arms; and talk or hear.

The employee is occasionally required to stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office.

Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc.

May also result in exposure to outside elements and may require usage of stairs and elevators.