Consultant - Mississauga, Canada - PointClickCare

PointClickCare

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

For more than 20 years, PointClickCare has been the backbone of senior care.

We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we've become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient's journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Job Overview

Responsibilities:

Assess, diagnose, and collaborate resolution to complex technical issues related to customer's software, hardware, and network systems.
Collaborate with crossfunctional teams to troubleshoot customer Technical challenges.
Develop and implement effective solutions to improve system performance and stability.
Conduct product demonstrations and provide training to clients on software installation,configuration, and usage.
Assist with project management of deployment of new products or software.
Stay up to date with emerging technologies and industry trends to provide innovative solutions and recommendations for our customer's challenges in the industry.
Document technical issues, resolutions, and best practices to build a knowledge base for future reference.
Collaborate with the sales team to identify upsell opportunities and provide technical expertise during client meetings.

A successful team member will possess:

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Bachelor's degree in computer science, Information Technology, or a related field
:

Proven work experience as a Technical Services Consultant or in a similar technical support role.
Strong knowledge of software, hardware, and network systems.
Proficient in troubleshooting complex technical issues and implementing effective solutions.
Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
Ability to work independently and in a teamoriented environment.
Strong analytical and problemsolving abilities.
Customeroriented mindset with a focus on delivering exceptional service.
Proven ability to manage multiple tasks and prioritize work effectively.

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