Reception and Store Supervisor - Edmonton, Canada - MaKami College

MaKami College

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Work in a purpose driven career with MaKami College, public post-secondary college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta.

MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more.

Rapidly growing, we are working to expand our campuses into cities across Canada, and continuously working to add programs to our course catalogue.

We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration.

MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment.

The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families.

This position has the primary responsibility of supervising the daily operations of the reception team and school store in Edmonton.

Key responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory, and upholding the store's appearance. Additionally, the position requires ensuring exceptional customer service for students and clients attending the college.

Major Accountabilities/Responsibilities (Including but not limited to the following):

Overseeing the smooth and efficient functioning of the reception area on a daily basis, ensuring that all operational aspects meet established standards
Conduct comprehensive training sessions to equip reception team with the necessary skills and knowledge, while also providing ongoing supervision to maintain high performance levels.
Take charge of the onboarding process for new staff members joining the reception team, offering thorough orientation to familiarize them with their roles and responsibilities
Coordinate schedules and staffing arrangements to accommodate business needs and ensure continuous coverage of the reception area
Manage and approve employee schedules within the HRIS system
Possess a strong knowledge of the products available in our school store, including their features, pricing, and benefits
Participate in the recruitment and selection process by assisting in the screening of applicants, conducting interviews, and providing input to hiring decisions for receptionist positions
Oversee team members' performance, ensuring tasks are completed accurately and efficiently, while also aligning their efforts with departmental goals.
Guide individuals in identifying areas for development and implementing strategies for improvement
Maintain adherence to inventory control procedures to uphold accuracy, and minimize discrepancies, while managing inventory levels efficiently and initiating replenishment orders as required
Oversee the movement of inventory between campuses
Collaborate with other departments to address any receptionrelated issues or concerns

Education and Experience

2+ years of experience in a reception supervisor or management role, preferably in an educational setting
Previous experience in inventory management or related field
Knowledge of customer service principles and practices
Excellent organizational and time management skills
Ability to multitask and prioritize tasks in a fastpaced environment
Proficient in Microsoft Office Suite and other relevant software
Ability to work independently and as part of a team
Strong problemsolving and decisionmaking skills
Strong leadership skills and ability to manage and motivate a team

Skills and Competencies

Strong verbal and written communication skills
Organized with strong attention to detail
Patient and attentive to all individuals in a fastpaced environment
Flexible and able to change within strict time constraints and meet deadlines
Communicate effectively and clearly with others, practice empathy and active listening to create a safe and supportive environment
Gather and analyze relevant information, consider multiple perspectives, use a structured decisionmaking process, and seek input and feedback from others to make wellinformed decisions
Encourage crossfunctional collaboration and knowledge sharing
Lead by example, provide clear direction and guidance, inspire and motivate team members, empower team members, foster a culture of continuous improvement and learning
Promote a positive and productive work environment
The ability to prioritize tasks and activities, manage time effectively, meet deadlines, and be punctual and reliable

Work hours may vary, including evenings and weekends.