Bilingual Solutions Specialist - Markham, Canada - Xperigo

Xperigo
Xperigo
Verified Company
Markham, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Life is better at Xperigo
Join our award-winning workplace and work with some of the most prestigious and innovative automotive companies.

Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years.

We provide best in-class customer services experiences to our clients, who range from automotive manufacturers, rental car companies and other large organizations with large vehicle fleets.

We are dedicated to driving change through innovative technology solutions to continually exceed our clients' expectations.

If you are looking to make a positive impact in customers' lives every day, join our team


Position Overview
Our Solutions Centre team is looking for
full-time Bilingual Solutions Specialists, to handling inbound customer service and roadside calls.

As a full-time Bilingual Team Member, you will receive:

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15 days paid vacation per calendar year:


  • Company Paid Health & Dental Benefits:
-
Pension Plan:

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Virtual Healthcare:

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On-demand pay:

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$2.50/hour French Language Premium:

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Quarterly Incentive Bonus:

-
Advancement Opportunities

Key Functions

  • Answer inbound customer requests for roadside assistance, automotive support, and program inquiries
  • Provide process and product knowledge assistance and support for incoming inquiries and issues related to various client programs
  • Arrange required roadside service through CAA, AAA, or our client network
  • Enhance processes through recommending changes to improve the accuracy, efficiency, and responsiveness of the Solutions Centre

What you need to Succeed

  • Bilingual in English and French
  • High School Diploma
  • Previous experience in customer service and/or inbound call centre
  • Problem solving skills
  • Strong technical and geographical knowledge

Hours of Operation
Shifts are scheduled between 7:00am - 12:00am Monday to Sunday. Schedules are selected by Team Members through a performance-based shift-bidding process monthly.

  • Xperigo is an equal opportunity employer. For applicants with disabilities, we provide accommodations through the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please information Xperigo of any accommodation(s) that you may require to ensure your equal participation. All personal information collected complies with the associated privacy act for the applicable province of work._
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