Cs Rep - Montréal, Canada - GT Group / GT Logistics Solutions

GT Group / GT Logistics Solutions
GT Group / GT Logistics Solutions
Verified Company
Montréal, Canada

1 week ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description

YOUR ROLE

  • Under the direction of the Warehouse Supervisor and with efficiency and customer service a priority, the CS/Logistics Coordinator acts as the liaison between the customer and the operation. Acts as first point of contact for the customer and resolves any problems or concerns with the delivery of the customers' product. Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
  • Ensure that customers are highly regarded and receive exceptional service during the shipping of customers' product;
  • Address problems with shipping delays and client deadlines;
  • Respond to customer inquiries, providing turnaround within 1⁄2 hour;
  • Develop and maintain a positive client relationship by providing routine followup customer service calls;
  • Document and escalate any customer service issues and/or shipping/receiving errors
  • Adhering to policies and procedures as well as regulatory compliance;
  • Tracks and monitors all inbound and outbound shipping requests to and from the warehouse;
  • Efficiency and time management;
  • Strong reliance on monitoring and coordination of inbound and outbound shipping requests;
  • Rectify problems, such as late & nondelivery of product;
  • Comply with laws, regulations and standards;
  • Document shipping information into the appropriate internal systems

Additional Responsibilities- Performs other related work as required- Identify areas of improvement and actively participate in continuous improvement initiatives.


QUALIFICATIONS- High school diploma, required- At least 2 Years experience in the transportation industry is preferred;- DEP or AEC in logistics / transport, an asset;- Bilingual (English/French) is required;- A strong customer service orientation- Ability to multi-task in a fast-paced environment- Highly motivated and result oriented- Strong attention to detail- Excellent proactive communication and interpersonal skills Strong problem solving skills with the ability to prioritize tasks


SALARY & BENEFITS

  • Salary is commensurate with experience
  • Group insurance is applicable after 90 worked days (life, health and disability)

GT GROUP is committed to equal opportunity in employment for women, aboriginal peoples, persons with disabilities and persons who are because of race or colour, in a visible minority in Canada.
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