Intermodal Logistics Specialist - Mount Royal - Fuze Logistics Services Inc

    Fuze Logistics Services Inc
    Fuze Logistics Services Inc Mount Royal

    7 hours ago

    Description

    Intermodal Logistics Specialist

    Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

    Fuze Logistics Services is seeking an Intermodal Logistics Specialist to join our team in Montreal.

    The successful candidate will contribute to and be responsible for supporting the sales and operations teams to ensure client satisfaction. This is an exciting opportunity for a dynamic and customer-oriented candidate, who is looking to become a part of a growing team

    Job Summary:

    • Data entry of shipment in the software.
    • Track & Trace shipment to ensure the well conduct of the operation.
    • Work in tandem with the internal team members to ensure client satisfaction.
    • Respond to customer enquiries, providing quick turnaround.
    • Mediate with carriers to resolve any logistical issues.
    • Prepare and provide daily tracing reports as required.
    • Timely status information updates; documenting service performance and equipment tracking.
    • Proactively communicate issues to the team.
    • Confidently problem solve issues such as a missed pick-up, late delivery, damaged freight or incorrect billing.
    • Verify both AP/AR rates are accurate in loads and manage exceptions with this process.
    • Execute any other logistics related tasks as assigned by the direct Manager.

    Attributes:

    • Dynamic, good communication and customer service oriented.
    • Good learning, superior organizational and time management skills.
    • Energetic, hard-working, great attitude, sense of urgency, team player, able to multi-task.
    • Reliable, resilient, dedicated and willing to learn.
    • Professional, courteous and cooperative.
    • Accessible to clients, suppliers and carriers outside standard office hours.

    Qualifications:

    • Minimum 2 years of experience in a similar position, ideally in a 3PL environment.
    • Excellent understanding of the intermodal market.
    • Worked and communicated with CN/CP Portals regularly (must have).
    • Proficiency with computer systems, including Microsoft office PC Miller and TMW.
    • Ability to multi-task and work efficiently under deadlines.
    • Ability to follow standard operation procedures with little to no oversight.
    • Fluently bilingual in both French and English.

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