Manager, Content Management - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canadawide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.
The Colleague Effectiveness & Enablement (CE&E) team helps enable great leaders and awesome colleagues, to consistently facilitate and deliver, holistic protected borrowing conversations with our customers, to support them in their moments of need while simultaneously accelerating Credit Protection Product growth.
Our dedicated professionals use casespecific best practices, indepth adult learning knowledge, and proven relationship management skills to influence positive change and drive valued results in Sales Solution Enablement and Customer and Employee Experience strategies.
Can you lead the delivery, measurement, and maintenance of of businessspecific and/or enterprise wide colleague and leadership programs? As Manager, Content Delivery, Measurement, and Maintenance, you will:
Lead and demonstrate ownership of all aspects of facilitation, measurement, and ongoing maintenance of established performance solutions and learning interventions for the Canadian Personal Bank and Life and Health
Facilitate instructorled learning interventions and performance solutions and lead TraintheTrainer activities to demonstrate facilitation best practices and to ensure consistent, branded, learning experiences
Establish, elevate, and sustain content management strategy and associated processes to consistently evaluate and update performance solutions and learning interventions for accuracy
Update and execute diverse programs, implement and develop activities, tools and programs for businesses, and support business sales/service strategy and management activities
Provide thought leadership and/ or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit
Manage, analyze and draw insights from data to inform priorities and initiatives, including postimplementation reviews and program analysis to ensure solutions continue to meet business strategy and vision
Research, analyze and develop best in class solutions designed to address gaps and developmental priorities aligned to business needs
Monitor, report, and resolve issues related to work
Adhere to enterprise frameworks or methodologies that relate to Life & Health activities
Ensure respective programs/policies/practices are well managed, meets business needs, follows internal and external requirements, and aligns with business priorities
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; raise issues where appropriate
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Integrate knowledge of the enterprise subfunction's or business line's overarching strategy in developing solutions across multiple functions or operations
Interpret internal/external business challenges and the industry environment, recommends course of action and standard methodologies to improve products, processes or services

Job Requirements

Ability to present and facilitate information in an engaging way to partners, colleagues and business
Undergraduate degree and/or over 7 years of relevant work experience
Highly seasoned professional role requiring substantial knowledge / expertise in TD Protection Plans and knowledge of broader related areas
Advanced knowledge of multifunctional disciplines, strategy development and lines of business supported
Sound understanding of risk, process and project management environment, standards and regulations
Proficiency in analyzing, researching, organizing and prioritizing work while meeting multiple deadlines and mentoring a team
Ardent in working independently as well as collaboratively and building positive relationships in a team
Expertise in handling confidential information with discretion and discernment

Additional Information