Contact Center Manager - St. John's
1 month ago

Contact Center Manager
We are seeking an experienced Manager of Navigation Services to lead and scale our patient support operations across North American markets. This role is critical to ensuring exceptional patient experiences, regulatory compliance, and efficient contact center performance in a 24/7 healthcare environment.You will manage a distributed team of agents supporting appointment scheduling, patient intake, technical support, and general inquiries—while aligning operations with healthcare regulations in both countries.
Responsibilities:
- Lead, coach, and develop a high-performing contact center team supporting Canadian and U.S. patients
- Oversee daily operations across phone, chat email SMS channels
Job description
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