Analyst, Business Application Support - Regina, Canada - SaskEnergy

SaskEnergy

Verified Company

Regina, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SaskEnergy is seeking a qualified and motivated individual to join our team.

The Analyst, Business Application Support provides research, analysis and reporting support to end users while assisting in resolving issues and requests while ensuring policies, procedures and practices are adhered to.

This role assists in developing processes and system enhancements to improve efficiencies and effectiveness of information management.

Position Details- Union - This position is permanent full time.

Note: _This job description is intended to describe the general nature and level of work being performed and the percentage of time allocated to duties may vary. This job description is not intended to be construed as an exhaustive list of all responsibilities, required skills or related duties which may be assigned or requested._
Core Responsibilities

User Support

Provide 1st tier business support to endusers addressing inquiries and issues.
Analyze, generate and test reports and enduser documentation ensuring information accuracy and timely delivery of requests.
Assist in developing training material and provide training and ongoing system support to operational endusers to optimize utilization of the system.
Provide general knowledge transfer and system training where required.
Solutions Support
Liaise with endusers in order to understand and effectively assess business needs and requirements.
Maintain an issues log for defect tracking and testing for remediation of issues.

Assist with the development of test plans. Test system scenarios and duplicate issues to resolve users inquiries.
Participate in trouble shooting issues and escalate them accordingly.- Processes and Systems- Develop and maintain documents, templates and tools to support quality assurance and testing. Research, analyze, evaluate and provide input potential process improvements to gain efficiencies while ensuring best practices are followed. Investigate process improvements and provide expertise in the development of new or enhanced system requirements. Participate in meetings related to system development projects such as collection of business requirements.- Qualifications

Education
Grade 12 or equivalent
Degree in Computer Science, Administration or Commerce.
Experience
Two (2) years support experience including any combination of enduser support, system troubleshooting, systems training, process development, systems documentation and data analysis.
Three (3) years experience in the operation of word processing, spreadsheet, graphics and database software.
Additional Information
Travel, including overnight stays away from bid headquarters is required.
A Class 5 Driver's License is required.
Application Instructions
For more information on this position, please contact Human Resources at Closing Date

February 26, 202