Customer Service Assistant - Vancouver, Canada - Huntington Fireplaces

Description

• Accountability
• Analytical Thinking
• Communication
• Planning and Organizing
• Teamwork

• Provide direct administrative and office management support to the Director of Project Management and all other members of the Project Management department, as directed by verbal or written instruction.
• Assist Project Management staff in maintaining the entire lifecycle of the company's project portfolio, ranging from strategic planning initiatives to tactical activities.
• Assist the Director of Project Management with conducting costbenefit analyses, risk analyses, and ROI calculations to determine project feasibility.
• Adhere to established methodologies for project management.
• Assist in the tracking of all project costs to ensure completion within budget.
• Review and prepare all documents, reports and other correspondence materials for the Project Management team.
• Prepare draft reports, background documentation, and research.
• Review, evaluate and distribute all incoming and outgoing mail.
• Maintain daily appointment calendars of members of Project Management team.
• Complete and review all expense reports, invoices, and other relevant monetary documents.
• Assist with report and presentation preparation.
• Maintain a professional image and demeanour with all employees, management, executives and visitors at all times.
• Research and assist with RFP's and budget options for projects.
• First point of contact for any questions, concerns or suggestions for the Project Management department.
• Maintain daily appointments of all the Director of Project Management and other Project Management staff members.
• Prepare travel schedules, book travel arrangements, and make reservations for Project Management staff.
• Maintain and monitor office supply inventory levels and place orders as required.
• Maintain a high level of confidentiality in all interactions.
• Coordinate departmental office activities.
• Perform other duties as assigned.

• University degree in Business Administration, or an acceptable combination of education and progressively responsible experience.
• 2 years of direct work experience in an Administrative Assistant capacity.
• Previous experience in project management an asset.
• Strong knowledge of general office procedures.
• Able to write and format moderately complex correspondence, including memos, letters, etc.
• Professional, responsive, and positive work attitude is essential.
• Meticulous records maintenance skills with the ability to maintain filing systems and basic databases.
• Superior telephone manners and excellent verbal, written and interpersonal communication skills to communicate with all levels of the organization.
• Excellent writing skills, including proper spelling, grammar, and punctuation.
• High degree of resourcefulness, flexibility, and adaptability.
• Excellent teamwork and team building skills.
• Ability to interpret and implement company policies and procedures.
• Previous experience in handling confidential or sensitive information.
• Strong organizational, time management and multitasking skills.
• High level of sound and independent judgment, reasoning, and discretion.
• General mathematical and budgeting skills.

• Manual dexterity required to use desktop computer and peripherals.
• Interacts with clients/customers, employees, the Director of Project Management and other management staff and the public at large.
• Ability to attend and conduct presentations.
• Sit for extended periods.
• Overtime may be required.
• Travel may be required.

• Casual dress
• Flexible schedule
• Flextime
• Paid time off

• French not required

• 4 hour shift

• Bonus pay
• Overtime pay
• Retention bonus

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

• Secondary School (preferred)

• Customer service: 1 year (preferred)