Bilingual Customer Service Representative - Oakville, Canada - Hayward Industries

Hayward Industries
Hayward Industries
Verified Company
Oakville, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

Overview:

Job Title:
Bilingual Customer Service Representative

***Hayward Pool Products Canada Inc. is a leading manufacturer of swimming pool equipment. For over 90 years, we've been helping pool owners enjoy the pleasures of pool ownership by manufacturing cutting edge, technologically advanced pool equipment worldwide.


We are looking for a dynamic individual to join our team as a Bilingual Customer Service Representative for our Oakville location.

This position will be a hybrid role working both remotely and in the Oakville office.


SUMMARY
This position is responsible for managing the customer experience by providing critical customer service and sales support.

You will work closely with our dealer and distributor network, and provide a liaison role with internal sales and operational departments.


If you feel you would be a great fit for this position please submit your resume by responding to this posting.


We appreciate all applicants who submit a resume; however, please note that only the applicants who are selected for an interview will be contacted.


Responsibilities:


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Generate sales orders in our system for new Purchase Orders
  • Maintain detailed knowledge of special promotions and customer pricing programs
  • Manage assigned accounts to ensure that commitments are met
  • Process Return Goods Authorizations for customers
  • Generate credit notes as required for pricing or warranty considerations
  • Support marketing activities for the sales team across Canada
  • Track and resolve shipment discrepancies with carriers
  • Provide product information to customers
  • Coordinate customer requirements with the operations, shipping, and sales teams
  • Other duties as assigned

Qualifications:

QUALIFICATIONS

  • Excellent verbal & written communication skills, in both English and French
  • A minimum of 5 years' experience in a Customer Service role
  • Proficiency in Microsoft Office products. Extensive use of Excel in particular
  • A proven track record for managing clients and problem resolution
  • Ability to prioritize and utilize good judgment in problem solving.
  • An aptitude and desire to continuously learn new products
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