Customer Service Desk Coordinator - Toronto, Canada - Elte Carpets Ltd

Elte Carpets Ltd

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE
Elte is Toronto's source for considered design for all things home.

For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations.

Our sister brand, Mkt, is an independent design house creating pieces for a modern, edited home. We have three large showrooms within Toronto's Design District. In the Elte Showroom, you'll find Rugs and Carpeting, Furniture, Lighting, Mattresses, Linens, and Home Décor.

WHAT WE ARE LOOKING FOR

A superstar Customer Service Desk Coordinator who is obsessed with service, creative when it comes to problem solving, goes above and beyond and takes a 'roll up your sleeve 'approach to get the job done.

You will be responsible for providing the first point of contact for Elte customers and providing resolutions to problems in a professional, timely and cost effective manner.

Your mission to ensure customer satisfaction and amazing service.

ATTRIBUTES OF A GREAT SERVICE DESK COORDINATOR:

High sense of urgency with diligent follow up skills
Outstanding communication skills, both written and spoken, with customers and colleagues
Ability to listen and understand a client's request
Task oriented with a strong work ethic and genuine desire to uphold the company vision
Excellent time management and organization skills
Strong problem solving skills with a solution based approach
Accountable and reliable
Computer proficient in Microsoft (Outlook, Word)
Professional approach
Ability to be patient and flexible
Exudes enthusiasm and energy for all things retail, service and people
Professional and is a true ambassador for Elte

WHAT YOU DO (among other things):

Greet and direct clients in the showroom
Support Sales Associates with the processing of pointofsale transactions
Manage phone lines (transfer calls to appropriate individuals within the company)
Manage and process all incoming and outgoing courier packages, daily mail, and administrative packages
Support retail operations with managing and organizing of sales tools (i.e., samples, tagging, etc. )

ADDITIONAL ASSETS

Experience in customer service where service was delivered in person and on the phone
Experience in retail sales or customer service is a bonus
Experience working with luxury clientele

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process.

Applicants need to make their needs known in advance.