Customer Experience Representative - Toronto, Canada - ONIT ENERGY LTD

ONIT ENERGY LTD
ONIT ENERGY LTD
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Customer Experience Representative
(9:00 a.m. - 5:00 p.m.)


Ontario Wholesale Energy, the fastest growing energy retailer in Ontario, with an unstoppable team, promotes a culture of excellence, commitment and responsibility to our customers through our employees. We are currently looking for a dedicated and driven Customer Experience Representative to be a part of the OWE family to help continue with our mission.


The
Customer Experience Representative is responsible for communicating with internal/external clients to answer any inquiries, verify information as well as to retain existing customers.

This position will take place in a fast-paced, friendly and team-oriented environment.


If you are a customer-centric, detail-oriented, problem solver with a passion for excellence and consider yourself to be an amazing teammate,
Ontario Wholesale Energy can provide you with a long-term opportunity for professional and financial growth.


Main Responsibilities Include:


  • Outbound calls to verify and confirm contract details
  • Retain customers through industry knowledge and training
  • Convey appropriate information and resolutions with all customers and provide accurate and timely responses to inquiries
  • Monitor, respond to, and complete daily reports through careful analysis, forwardthinking, and problem solving

Job Requirements:


  • A minimum of 3+ years of excellent Customer Service experience
  • Experience or interest in the energy industry considered to be a definite asset
  • Provide strong oral and verbal communication with customers regarding their general inquiries or contract details in a professional manner
  • Demonstrated ability to work independently and collaboratively in a dynamic team setting
  • Results and detail oriented skills for efficiently completing daily responsibilities while prioritizing workload and managing multiple tasks
  • Superior interpersonal skills with all levels of internal management and staff
  • High degree of customer service orientation, demonstrating the ability to diffuse sensitive customer service issues
  • Demonstrate a high tolerance for distractions and interruptions and be able to think quickly while providing the optimal solution(s)
  • Demonstrate sound judgement and maintain confidentiality
  • Demonstrate strong attendance and punctuality

What We Offer:


  • Competitive base salary & bonuses
  • Comprehensive training and certification
  • Health Benefits
  • Generous paid time off and holidays
  • Gorgeous offices in the heart of Toronto and easily accessible by the TTC

Job Types:
Full-time, Permanent


Salary:
$45,000 +

  • Any information obtained during recruitment will be used for employment purposes only and not for any other purpose._

Salary:
$45,000.00 per year


Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
  • Work from home

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Toronto, ON M4W3E2: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 3 years (required)

Work Location:
Hybrid remote in Toronto, ON M4W3E2
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