Night Auditor - Grand Bend, Canada - Colonial Hotel & Suites

Colonial Hotel & Suites
Colonial Hotel & Suites
Verified Company
Grand Bend, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Durée de l'emploi:
Permanent


  • Langue de travail: Anglais
  • Heures de travail: 20 to 40 hours per week
  • Education:
  • Expérience:

Education:


  • Secondary (high) school graduation certificate

Work setting:


  • Hospitality industry
  • Hotel, motel, resort
  • Rural area
  • Computers and associated equipment manufacturing

Tasks:


  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge:


  • Multiline switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Transportation/travel information:


  • Own transportation
  • Own vehicle

Work conditions and physical capabilities:


  • Attention to detail
  • Fastpaced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability:


  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness

Screening questions:


  • Are you available for shift or oncall work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Experience:


  • Will train

Other benefits:


  • Free parking available
  • Other benefits
  • Parking available
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