Telecommunicator - Hamilton, Canada - St. Joseph's Healthcare Hamilton
Description
Posting #:
23943
- Openings Remaining:
1
- Full/Part Time:
Part Time
- Reg/Temp/Casual:
Regular
- Union:
CUPE
- Hours of Work:
- Time of Day:
Days, Afternoons, Nights
- Shift:
Rotating
- Open Date:
21/02/23
- Closing Date:
28/02/23
***The Telecommunications Department, a vital service, operates 24-7 providing essential communication links in a timely, professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels, gas and building alarms, and security systems; distribute pagers, keys, and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned.
QUALIFICATIONS
- Grade 12 education or equivalent required
- Minimum of 6 months related experience working in a switchboard, preferably in a healthcare setting
- Proven knowledge of switchboard and locating tools and processes
- Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook, Word, Excel), internet and intranet searches
- Knowledge and familiarity with hospital terminology, services, personnel and processes is preferred
- Excellent interpersonal and customer service skills with proven success in assisting others in a team environment
- Comfortable using a Public Address system (making overhead announcements with clear pronunciation)
- Welldeveloped organizational skills with the ability to work independently in a fastpaced environment and prioritize tasks appropriately
- Proven strong work performance and attendance record are essential
- Ability to maintain composure while performing multiple tasks
RESPONSIBILITIES
- Maintains confidentiality and release of information in accordance with hospital policy at all times
- Answer main hospital internal and external telephone lines and emergency lines
- Efficiently process calls in an accurate and courteous manner
- Answer inquiries of callers in accordance with hospital policy, giving accurate information or referring calls using a PC based directory and paging system
- Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers
- Operates paging equipment: pagers, overhead announcements for routine and emergency requests according to department and hospital policies and procedures
- Page healthcare providers and key hospital personnel as per hospital policy in a timely manner
- Monitors fire panels, gas and building alarms, and security systems
- Supports directing and responding to inquiries at the Information Desk
- Maintains accurate documentation and record of daily activities
- Update oncall schedules used for locating hospital staff
- Performs all duties related to connecting and disconnecting patient phone service as required
- Distributing keys and pagers and assigning oncall rooms to authorized staff
- Performs equipment testing exercises, and assists with fire drills and fire bell testing, reporting malfunctions accordingly
- Participates in the orientation and training of new employees
- Reviews and commits to applicable departmental and hospital policies and procedures
- Performing basic clerical functions for department as needed, monitors On-Call Schedule Inbox
- Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor
HOURS OF WORK
Rotating shifts - days, afternoons, nights, weekends and statutory holidays
WAGE RATE
Hourly:
$ $ $27.81 (plus 14% lieu of benefits)
PLEASE NOTE
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
**_ St. Joe's fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other._More jobs from St. Joseph's Healthcare Hamilton
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