Student Support Manager - Vancouver, Canada - University of British Columbia

University of British Columbia

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level A

Job Title

Student Support Manager

Department

Academic Services | Engineering Student Services | Dean's Office | Faculty of Applied Science

Compensation Range

$4, $6,754.00 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position.

The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.

In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

May 25, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Dec 31, 2025

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Student Support Manager in Engineering Academic Services (EAS) is responsible for the oversight and management of comprehensive student and administrative functions for the office in order to support the academic success, personal and professional development, and retention of more than 5,000 Bachelor of Applied Science (BASc) students.

The incumbent manages staff who are first point of contact for students, faculty, staff, and various stakeholders who are seeking information and advice on the Engineering program on topics such as admission, program requirements, course registration, degree requirements and status, and transfer credit.

Engineering Academic Services is responsible for providing academic advising for first-year students through to progression into their second year of studies.

Additionally, the unit has oversight for academic processes for students at all year levels such as academic concession, transfer credit, Second Year Placement, graduation adjudication, and sessional evaluation.

The BASc program at the UBC Vancouver campus offers 14 programs, each with its own set of complex and unique degree requirements requiring EAS staff to maintain knowledge of a wide array of program offerings and requirements.

Additionally, the Faculty of Applied Science spans both the Vancouver and Okanagan campuses, requiring staff to have cross-campus knowledge and the ability to collaborate with colleagues on both campuses and support students who move between the two campuses.

Students may progress into the Faculty from UBC's Vantage College Engineering stream, necessitating EAS staff understand the College and its curriculum.

In addition to providing high quality, student-centered services, this position oversees the administrative functions of the office and has a substantial focus on developing processes and using technology and systems to create efficiencies and automations in workflow in order to provide accurate and efficient information to stakeholders.

Organizational Status

Reports to the Associate Director, Academic Services as part of the Engineering Academic Services team. Supervises Student Support Specialists, a team that currently consists of 2.0 CUPE 2950 FTE.

Incumbent works independently, with initiative, and considerable autonomy and works collaboratively with members of the EAS team, colleagues within the Faculty of Applied Science, Program Advisors, Enrolment Services, and other stakeholder groups.

Work Performed

Staff Management

Manages and directs a team of frontline Student Support Specialist staff towards service excellence
Recruits, onboards, evaluates staff and when required, manages performance of Student Support Specialist team
Fosters an inclusive, collaborative, equitable, and respectful team environment. Identifies and provides opportunities for staff to share knowledge and work cross functionally
Provides leadership in evaluating services and making strategic recommendations for areas of potential improvement and growth in services and anticipates potential challenges. Develops process and projects for Student Support Specialists to continually evolve and improve service offerings

Student Support

Provides studentcentered services and guidance to prospective and current students by providing information, interpreting University policies and procedures, and understanding the specific situation in order to provide customized information. Guides students on topics such as admissions, course selection, transfer credits, housing, degree completion, support services, tuition, financial assistance, scholarships, and study abroad.
Investigates complex inquiries escalated by Student Support Specialists to t