Director, Governance, Compliance and Performance - Toronto, Canada - BGIS

BGIS

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT US

OUR CULTURE
At BGIS, our culture is built on three foundational pillars:

Culture of Care:We deeply care for each other, our clients, partners, and the communities we serve.

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High Performing Teams:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
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Unwavering Commitment to Sustainability:We conduct every action with a focus on preserving our earth.

SUMMARY

The Director, Governance, Compliance and Performance Management oversees the management and governance of the BGIS Contract that includes Audit, Quality and Performance.

To this effect, is responsible for the ongoing management of the overall contract, including performance, change of scope and approval activities; will serve as primary interface and point-of-contact between the client and BGIS to provide relevant client feedback and to support changes, governance and resolve service problems.

This role will coordinate key SMEs in all functional areas, provide guidance on practices, processes and management of potential risks.

Opportunities for Development:

At BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles.

Success in the role offers Team Members the opportunity to explore various roles - some include:

On Account Operational roles,
Facility Management Office roles,
Project Management roles to lead and execute projects

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.

Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent
Provides mentoring, coaching and guidance to all team members
Objectively recommends compensation adjustments
Manages all aspects of performance

Contract Management

Be fully familiar with the Agreement
Be responsible for the ongoing management of the Agreement and deliverables included
Act as the primary point of contact for BGIS interfacing with the client counterpart
Meet with the client counterpart as agreed to by both parties
Act as a specific point of contact for records management

Governance Meetings

Prepare for Monthly Departmental Governance Meetings includes attend/chair all Governance related meetings as applicable, circulate minutes and follow dispute resolution matrix when necessary and other items of key considerations regarding performance
Discuss and/or resolve issues that fall into the following categories:
Agreement concerns and updates
Items at risk
Fee related items
Dispute resolutions
Service delivery and performance (including audits)
Items of a contractual nature including interpretation of this agreement
Manage Client/BGIS records in accordance with the Client policy
Client Prime for critical process and audit support, including BCP, Quality, Process Improvement, Audit Support and Attestation
Ad hoc reporting as required
Preparation for major client presentations such as Quarterly Business Review
Works closely with the Real Estate Inventory function.

Performance/ Service Level

Prepare, review and approve: o Service Level Changes

- o Service Failure Indicators, Performance Indicator, Initiative Indicator and results
- o Performance of the Services and trends
- o Requests as documented within the Change Management process
- o Strategic initiatives identified
- o Any issues of a Security nature

Participate in negotiations of new services or opportunities to be added to the Agreement

Audit

Client Prime for critical process and audit support, including BCP, Quality, Process Improvement, Audit Support and Attestation

Coordinate and facilitate between on account resources and BGIS, Client, 3rd party auditors, ensuring flow of information and responsiveness of BGIS to auditor requests

KNOWLEDGE & SKILLS

Minimum 10 years Real Estate / Property Management experience either in Operations or Procurement
Postsecondary education/certification majoring in either law, business administration
Good negotiation skills are an asset
Management experience in either Audit, Quality or Finance/Accounting discipline with extensive experience working with contracts and legal terms

Excellent Business Acumen