Patient Service Clerk, Neurodevelopmental Health - Ottawa, Canada - CHEO

CHEO

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Open Date

May :04:00 AM
Close Date
May :59:00 PM
Position Title
Patient Service Clerk, Neurodevelopmental Health, Casual / Commis des services aux patients, Santé neurodéveloppementale, casual
Posting Type
LiUNA
Posting Status
Active
Position Length
Casual / Occasionnel
Department Group

Hours per Week

Department

Neurodevelopmental Health
Openings
1
Education
Secondary School Diploma / Diplôme d'études secondaires
Company
CHEO
Location
Ottawa
Competition

Salary Range

From/De $21.91 to/à $26.

92 per hour/par heure
Description:
***The Patient Service Clerk provides administrative and clerical support including reception, maintaining databases (e.g. staff and assessment information), drafting routine correspondence, booking appointments, compiling statistics and handling key intake procedures for receiving families into CHEO's Neurodevelopmental Health programs.

RESPONSIBILITIES

Greet employees and visitors to the department.
Receive and process all referrals from families, physicians, community agencies, hospitals
Process all completed assessment reports
Registers new patients in the hospital medical records system (CADENCE & EPIC) and order medical charts as needed.
Handle inquiries from the public i.e. program mandate, referral procedures, waiting lists etc.
Contact families to schedule appointments
Notify families of scheduling changes, upon request.
Oversee bookings for assessment and therapy rooms to ensure efficiency
Collect statistics as required
Coordinate storage of files with external provider (boxes, records)
Distribute materials, information, notices etc. to current and waiting list families
Maintains inventory of stationary supplies and initiates orders as required
Establish inventory of all equipment, supplies, furniture and maintain on a regular basis
Explain financial reconciliation process to families and/or private providers
Reconcile receipts (for assessment, therapy, report writing etc for behavior services provided) and inform families of status of funds and when they need to complete full reconciliation
Provide assistance to families who require support managing receipts
Liaise with Director/Manager for outstanding accounts (inappropriately reconciled funds)
Liaise with the Finance Department when families have questions regarding cheque deposits, missing funds, cheque availability
Supporting the distribution of program/policy communications
Perform work in accordance with the provisions of the Occupational Health and Safety Act and
Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform other duties as required by the Director or his/her delegate.

QUALIFICATIONS

Criminal Record Check (Essential)
Secondary School Graduation Diploma (Essential)

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Bilingualism (English/French) (Essential):

Approximately 6 months of related experience (Essential)
Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
Experience working in a clinical environment live on Epic Ambulatory (preferred)
Experience in patient registration using Cadence (Epic) (preferred)
Experience in creating, editing, scanning and scheduling referrals (preferred)
Experience in managing order workqueues (preferred)
Experience in patient check outs including follow ups and recall management (preferred)
Experience using inbasket communication in Epic (preferred)
Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
Ability to adapt to changes to meet organizational requirements (Essential)
Communicate effectively and concisely, both orally and in writing (Essential)
Deal effectively with internal and external customers (Essential)

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Please note you will be represented by the Laborers International Union of North America, (LiUNA).

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

We thank all those who apply, however, only those to be interviewed will be contacted

RÉSUMÉ DES FONCTIONS
Le commis aux services aux patients fournit un soutien administratif et administratif, y compris la réception, la tenue à jour des bases de données (p. ex. renseignements sur le personnel et l'évaluation), la rédaction de la correspondance courante, la prise de rendez-vous, la compilation de statistiques et la gestion des principales procédures d'admission pour accueillir les familles dans les programmes de santé neurodéveloppementale du CHEO.

RESPONSABILITÉS

Recevoir les employés et les visiteurs qui arrivent dans le Service.
Recevoir et traiter tous les documents d'envoi produits par les familles, les médecins, les