IT Support Specialist - Woodbridge, Canada - Viva Recruiters

Viva Recruiters
Viva Recruiters
Verified Company
Woodbridge, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Responsibilities:

  • Providing day to day support and technical assistance related to our computer systems.
  • Perform installation, configuration and troubleshooting of computer hardware and software
  • Create and administer user accounts in Active Directory.
  • Diagnose and resolve network issues, connectivity issues, VPN issues
  • Perform system updates and upgrades
  • Monitor and support photocopier and printer hardware and related services
  • Maintain accurate and up to date documentation
  • Escalate unresolved issues to the next level of support personnel.
Required skills

  • Computer related Diploma/Degree
  • Excellent verbal and written communication
  • Excellent problem analysis and solving ability.
  • Excellent customer service skills
  • Ability to work in a fastpaced environment and multitask
  • Experience working in Microsoft based PC/server environment
  • Experience with Microsoft products (Microsoft Office, Outlook, Exchange, AD)
  • Solid technical support experience with Windows 7/8/10/11 setup and configuration
  • Experience with printer and peripheral installation and driver setup
  • Solid understanding of networking (WAN, VPN, LAN), routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)
  • Basic computer programming experience and skills
  • Must be able to lift 25lbs.

Knowledge on Microsoft Dynamic D365 Finance and Operation:

Application question(s):

  • Do you have Solid understanding of networking (WAN, VPN, LAN), routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)?
  • Do you have Solid technical support experience with Windows 7/8/10/11 setup and configuration?

Experience:


  • IT support: 1 year (preferred)
  • Microsoft Dynamic D365 Finance and Operation: 2 years (required)

Work Location:
In person
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