Supervisor, Life Claims and Payment - Waterloo, Canada - Equitable Life of Canada

Equitable Life of Canada

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff.

Join Equitable Life today.

Position Title:
Supervisor, Life Claims and Payment

Reports To:
Manager, Life and Disability Best Practice

Department:
Group Life and Disability

Term:
Permanent Full-Time

Work Arrangements:

We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately November 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

The Opportunity:
Equitable Life is growing We are looking to add a Supervisor, Life Claims and Payment to our Group Life and Disability team
This role is an expert and enablement role for the Life Claims and Payment team.
Now is an exciting time to join one of the Waterloo Region's top employers for 2023

What you will be doing:

Oversee daily operations of the Group Life and Disability payment team coordinating daily workflow to prioritize tasks and daily huddles to determine if changes in priorities are required
Assist manager with recruitment, retention and development for the Life Claims & Payment team including preparing annual performance reviews for direct reports
Develop and deliver training for new and existing Life Claims & Disability Payment Specialists
Complete audits for life and AD&D claims, and disability payments and use results to determine ongoing requirements for training/upskilling/process improvement
Analyze, document, and prepare monthly, quarterly (4) and annual statistic reports indicating the overall audit findings and make appropriate recommendations to management to ensure risk management and process opportunities are identified
Oversee the ongoing development and maintenance of the knowledge management system for Life, AD&D and Life Waiver claims, regular review of best and next practices
Actively identify process improvement opportunities and participate in key projects as either lead or SME (business and IT projects)
Lead the development of process documentation for Life, AD&D and Life Waiver claims and disability payments
For complex claims with an higher authority limit (above $120K), assess claim requirements in accordance with policy provisions in order to make timely and accurate decisions on Life, Dependent Life, Optional Life, AD&D, Living Benefit, and Creditor Life claim eligibility
Complete secondary reviews of Life, AD&D and Life Waiver claims. Act as the final approver during the secondary review for Life Claims within the Life Claims & Disability Payment Specialist's authority limit
Effectively calculate benefits payable and adjust as required throughout the course of the disability claim (i.e. offset for CPP Disability Benefits and WSIB, and calculating overpayments, etc.) maintaining the correct taxability of the claim
Complete secondary reviews of complex payment calculations on disability and life claims, and act as approver for payments over the Life Claims & Payment Specialist's authority limit
Lead annual tax project for disability claims
Monitor overpayments for Group Life & Disability and work with other stakeholders including Group Disability Management, Group Finance and Collections Agencies to determine next steps to recover funds
Using discretion, effectively resolve escalated phone calls/inquiries from clients including irate/dissatisfied clients within a demanding time frame, to the satisfaction of both the client and the company
Back up for Manager duties if the Manger is away
Ensure monthly and quarterly financial reporting for Life & AD&D claims is completed accurately
Investigate any discrepancies identified with Group Finance for Life, AD&D and Disability claims
Additional accountabilities may be added as we introduce new products (e.g., critical illness)

What you will bring:

Strong organizational skills with ability to manage and prioritize multiple projects simultaneously, meeting deadlines with limited supervision in a high paced environment
Ability to negotiate and influence across all levels of the organization from individual contributors to executives
Experience coaching team members to minimize risk and improve performance
Experience addressing client, advisor, and internal stakeholder needs, and managing escalations in a professional and timely way
Thorough knowledge of group insurance products and group benefit contracts with experience interpreting contracts to create best practices
Proficiency in problemsolving, math, decisionmaking, analytics
Excellent verbal and written communication skills
Excellent interpersonal skills with a service first mi