Medical Office Assistant - Shelburne, Canada - Shelburne Centre For Health

Description

Qualifications:

2+ years of medical reception experience is an asset

Basic understanding of medical terminology

Knowledge of PS Suite is an asset, training will be provided.

MOA diploma is an asset


Interpersonal Abilities and Skills

• Ability to function effectively and efficiently both independently and as a member of the interdisciplinary team to meet the needs of patients and physicians
• Ability to communicate effectively in both written and verbal formats with all members of the team, including the ability to function in a computerized environment.
• Ability to organize a wide range of job responsibilities and set priorities to complete tasks in a timely manner
• Ability to maintain confidentiality in all matters
• Ability to collaborate with other health team members in a positive manner
• Ability to acknowledge limitations in knowledge, judgment, and skills and function within those limitations
• Ability to recognize problems or concerns and address issues in a timely and positive fashion with the appropriate team member
• Ability to perform duties in an ethical manner
  Responsibilities:

Scheduling/Telephone

• Greet incoming patients and ensure patient demographics are current in the computer. Advise the provider electronically that a patient has arrived
• Collect payment and issue receipts for any uninsured service
• Schedule appointments for patients according to the physician's guidelines
• Notify patients of any changes to scheduled appointments. Phone messages to patients in a timely manner
• Efficiently schedule sameday or acute appointments
• Triage patients requesting information on test results, prescriptions, clinic information, or diagnosis to the appropriate team member
• Answer incoming calls cheerfully, promptly, courteously
• Ensure complete knowledge of existing software systems. Initiate daily system startup and shutdown procedures. Perform routine troubleshooting
• Be familiar with the operation of various equipment within the clinic such as; photocopier, fax machine, scanner, and multiline telephone system
• Maintain accurate and concise documentation of all patient encounters promptly, including telephone conversations, conveying of test results, and office encounters with the computerized EMR system.
• Liaising with all allied health, specialists, pharmacies, etc as requested by the provider

Communication

• Triage patient telephone calls and questions using problemsolving skills within the scope of practice. If unable to solve the problem, direct call to the appropriate staff member
• Listen and respond appropriately when interacting with patients and their families
• Demonstrate openness to accept changes that support quality of care.
• Attend all general staff meetings unless on approved vacation or absence due to sickness/emergency
• Attend and be an active participant in regularly scheduled performance reviews

Procedures

• Open and close the clinic, turning on/off all equipment and locking all applicable doors
• Review all faxes on the fax server and disburse as required and every hour after
• Triage all incoming and outgoing documents ensuring date stamped and scanned as directed by the physician
• Process outgoing faxes within one hour of receipt
• Coordinate specialist referrals and appointments as directed by the physician
• Prepare all incoming WSIB forms for billings as directed by the physician
• Print daily summary reports each evening for each physician
• Triage "TO DO" list to ensure items are completed in a timely manner

As needed responsibilities

• Assist nurses with nursing duties
• Prepare/clean exam rooms prior to a patient being seen
• Seat patient in the exam room
• Prepare patient for exam (explain preparation, give patient gown)
• Take medical history, the reason for the visit, and enter information in SOAP note or specific stamp as the reason for the visit
• Take vitals: blood pressure, pulse, height, weight
• Collect urine test/ HCG test and record results in chart
• Assist physician with procedures in the lab
• Label specimens to be sent away for culture/ results
• Bring up/take down the blue lab box for the lab to pick up at the end of the day
• Performing other duties as required

Other

• Responsible for reviewing and documenting uninsured services
• Responsible for reviewing the diagnostic requisitions and follow up on results

Salary:
From $18.00 per hour


Benefits:

• Language training provided

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location:
In person