Hotel Assistant General Manager - Niagara Falls, ON LG S

Job summary

Qualifications

,+++

Responsibilities

>,+,+,+,+Assist the General Manager in his day-to-day operations.,Assigns duties to Department Managers and observe performance to ensure adherence to hotel policies and established operating procedures.,Provides training to staff and Department Managers.,Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.Monitoring guest feedback on Trip advisor etc. Receives resolves or assists GM resolving guest complaints service recovery process.Selects assist selecting hotel staff completes new hire paperwork.Review employee performance conducts personnel actions such disciplinary terminationsMaintains accurate records including cash flows sheet guest floor limit AR Aging reports Direct billing Assists GM during morning meetings conducts morning Department Manager meetings absence GM.Adheres franchise company procedures standard operating procedures.Ensure full compliance Hotel operating controls SOPs policies procedures service standards.Builds owner loyalty proactive communication setting managing expectations delivering solid business results.Assist GM key property issues capital projects customer service refurbishment.Audit daily weekly monthly property inspections.Ensure property grounds physical plant work areas maintained standard.

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Job description

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