Program Coordinator - Toronto, Canada - Carefirst Seniors and Community Services Association

Carefirst Seniors and Community Services Association

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area, and York Region.

With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors and the physically disabled; 3,000 of whom are "home-bound" and frail.

We are currently seeking a permanent full-time
Program Coordinator to join our Community Development and Wellness Team.

Location:

Richmond Hill
Scarborough

Responsibilities:

Plan, deliver, and evaluate social, recreational, and educational program activities to suit the needs of clients for continuous quality improvement
Supervise and coordinate the work schedules and activities of direct reports and volunteers by explaining regulations, providing direction, input, feedback, and enforcing safety rules
Manage the ongoing relationships and workrelated issues with volunteers and staff, addressing issues and concerns in an effective manner
Assist Program Director in providing updates, summaries, and statistics as required by the funder
Facilitate participant focus groups, town hall meetings, etc.
Provide training and inform participants on safety protocols and materials
Maintain knowledge of other agency services and programs to support other Carefirst programs/services, and external community resources
Foster positive relationships with other referral sources to promote service awareness
Identify and build services opportunities with services partners
Meet and collaborate with community stakeholders to develop plans for programs and services
Report, resolve, and document clients' feedback and/or complaints
Perform other duties as assigned

Qualifications:

Postsecondary Degree or Diploma in Social Services or Business Administration
2 years' of relevant experience
Knowledge of community resources and services
Excellent customer service with strong interpersonal, communication, and problem solving skills to work with people at all levels inside and outside of the organization
Effective listening and coaching skills to provide feedback and guidance to volunteers
High degree of judgement and capacity to maintain confidentiality
Superior time management and organization skills, with ability to manage multiple priorities simultaneously
Proficient computer skills in Microsoft Office and virtual video tools (i.e., Zoom), familiarity with CIMS and ComplyTrack is an asset
A valid First Aid & CPR Certificate, and Food Handler Certification
Proficient in English; fluency in a second language that reflects the community served, such as Cantonese and/or Mandarin, is an asset
Occasional evenings and weekends may be required
Valid driver's license and reliable vehicle for work
A valid vulnerable sector police record check completed within one year

COVID-19 PRECAUTIONS

Carefirst has mandated a COVID-19 vaccination policy in place unless with exemption on a medical or other protected ground pursuant to the Ontario Human Rights Code.

Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation._

Benefits: