Bilingual Membership Services Representative - Ottawa, Canada - Canadian Bar Association

Canadian Bar Association

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Membership Services Representative

Position Summary

Reporting to the Manager of Membership Services, the incumbent performs administrative duties related to the membership invoicing, updating information, and lapsing process.

The incumbent administers the policies and procedures of the association in all areas of data processing, to ensure the accuracy and integrity of the Association's Membership database.

In addition, the Membership Representative provides ongoing support and assistance to members of the profession and the public at large.

The CBA provides a variety of benefits including a 33.75-hour work week, summer hours, and holiday closure in December.

Location
66 Slater Street, Suite 1200 Ottawa, ON

Salary
$30.42/hour

Responsibilities

Administration of the membership renewal program (including processing and delivery of membership renewal invoices, reminders, welcome packages and onboarding program)
Provide exceptional client service in responding to inquiries and issues from members regarding their membership status, benefits and services, fee categories and payment of fees
Maintaining and updating both financial and demographic information and ensuring data protocols are adhered to
Be aware of opportunities to use technology or other otherwise automate processes to continually improve on the efficiency and effectiveness of processing
Provide support duties to other Member Service Representatives
Works in cooperation with other CBA staff as required to carry out duties
Other related duties as requested/assigned by the Director

Qualifications

Good understanding of customer service, basic computer skills and basic accounting
Strong organizational, interpersonal and communication skills
Working knowledge of Word; Excel and Outlook
Working knowledge and basic understanding of utilizing member/customer database to provide excellent customer service
Ability to work in a teamoriented environment
Ability to take direction, work independently, plan, organize and prioritize workloads
Bilingual skills in English and French essential

Education

Completion of secondary school or equivalent

Interested applicants must submit a cover letter and resume.
We sincerely thank all applicants for their interest; however, we will only contact those under consideration.

All applicants are encouraged to join the CBA Talent Community which establishes a list that may be considered for similar positions of various tenures.