Geo-Spatial Analytics Specialist
1 month ago

The role focuses on overlaying CX data with geographic and operational layers (postcodes, network outages, planned works) and building community impact models to identify underserved and high-risk regions.
Key Responsibilities
- Perform geo-spatial overlays to map CX and sentiment data against:
Network outages
Planned maintenance or infrastructure works
- Build spatial models to identify geographic patterns impacting customer experience.
- Visualize customer sentiment complaints feedback at postcode levels.
Community Impact Modelling
- IDentify under-represented postcodes with low feedback volume visibility.
- Detect chronic dissatisfaction zones persistent negative sentiment.
classification
Quantify impact of outages planned works on customer experience.
Insights & Recommendations
Create intuitive geo dashboards heatmaps spatial reports for business leadership teams.Job description
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