Advocate, Customer Loyalty, ICG - Montreal
Only for registered members Montreal, Canada
3 weeks ago
Job summary
The Retention Agent is responsible for handling customer calls with the goal of retaining their services and managing escalated calls by applying procedures and finding appropriate solutions.
This role requires fluency in Mandarin and French (spoken and written) to provide exceptional support and interpretation when needed.
- Handle customer calls focused on retention, resolve escalations, and provide support in Mandarin, including interpretation for other departments when needed.
- Address customer concerns by listening, analyzing, and proposing resolutions.
Job description
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The Retention Agent is responsible for handling customer calls with the goal of retaining their services and managing escalated calls by applying procedures and finding appropriate solutions. · This role requires fluency in Mandarin and French (spoken and written) to provide exce ...
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