Admissions Manager - Greater Vancouver Metropolitan Area

Admission Manager · Location: Vancouver, Toronto or Halifax · Type of Contract: Permanent · Working Hours: Full Time · Salary: 56,000 to 60,000 CAD per annum depending on experience · Who we are: Oxford International · Oxford International Education Group is a renowned institutio ...

Job description

Admission Manager

Location: Vancouver, Toronto or Halifax

Type of Contract: Permanent

Working Hours: Full Time

Salary: 56,000 to 60,000 CAD per annum depending on experience

Who we are: Oxford International

Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work

Job Purpose

The Admissions Manager is responsible for implementing Oxford Internationals admissions plan. They will achieve success through various communications and registrations activities including building strong relationships with key stakeholders and the OI North American and Global Sales Team (GRT) through working collaboratively, providing support, and ensuring Oxford International's admissions plans are implemented. The Admissions Manager is responsible for managing the entire interaction between Oxford International and agents before a student/group arrives for their course at one of our schools in North America. A key priority is to ensure that established guidelines are adhered to regarding the speed, accuracy, and quality of responding to agents' enquiries, booking confirmations, invoicing, payment, host family details and pre-departure information.

Responsibilities and Duties

• Dealing with agent enquiries promptly usually by the end of the day on which they were received
• Sending quotes, booking confirmations and invoices to clients and where appropriate issuing visa letters
• Ensuring agents have full details for all airport transfers that have been arranged
• Ensuring agents have emergency contact numbers for the Oxford International schools
• Ensuring all fees have been paid prior to the student's/group's start date
• It is also the Admissions Manager's responsibility to make sure the schools have full and accurate information on all students' requirements before they start their course
• Supporting the EFL Global Recruitment Team with quick responses, agent on-boarding where required and quotations
• Ensuring good communication of promotions/regional activity
• Proactively building knowledge on all EFL products and locations
• Ensuring accurate information is sent to agents and students
• Managing student registrations including input into CLASS or other relevant software
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• Providing brand support & data on registrations
• Student Communications and Support
• Telephone and email: Prompt, professional response to all prospective student queries.
• Follow up with prospective students via phone, email, and in-person meetings.
• Provide information to students regarding the full range and types of programs offered by OI\ ESL and College
• Advise and assist prospective students through the admissions process including entrance requirements, language requirements, and application process.
• Ensure the successful day-to-day operation of the school as required
• Work with Directors and Managers on product development and enhancements
• Participate in any association work on behalf of the company when necessary or required Quality
• Ensure the premises are maintained in accordance with the OIEG North America Quality
• Standards and in accordance with the school's budget
• Ensure corporate image requirements are maintained at all times and in all aspects of operations General
• Manage administrative functions outside of the realm of education delivery when necessary
• Maintain current knowledge and skills as they relate to industry trends, issues, programs, etc.
• Ensure all correspondence receives a response within one business day
• Meet budget and expense management requirements and policies at all times
• Cooperate with other staff to meet goals and deadlines outside of this job description
• Support student success
• Manage 24-hour hotline when requested
• Complete other projects as required by the Management team

Person specification

Legal status

• Eligibility to work in Canada
• Clear background / criminal record check

Qualifications

• Bachelors degree or equivalent professional experience
• Qualification in education, business administration, international education or related field
  (Desirable)
• Training in regulatory compliance or admissions practices
  (Desirable)

Experience and knowledge

• Significant years' experience in admissions, enrolment management, or international education
• Experience managing the full admissions lifecycle
• Experience working with international agents and stakeholders
• Experiencing using CRM or student management systems
• Understanding of regulatory admission requirements (Private Career College standards preferred)
• Experience within EFL or pathway education environments
  (Desirable)
• Experience working across North America/Global markets
  (Desirable)
• Exposure to working with global sales team
  (Desirable)

Skills and Abilities

• Strong relationship-building and stakeholder management capacity
• Highly organized with strong administrative accuracy
• Ability to manage multiple priorities and deadlines
• Strong attention to detail
• Comfortable in a fast-paced, target-driven environment
• Strong systems proficiency and data accuracy skills

Personal qualities

• Service-oriented with a strong student-first mindset
• Collaborative and team-focused
• High level of integrity and accountability
• Proactive and solution focused
• Professional and approachable
• Committed to maintaining quality and compliance standards

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

As part of our recruitment process, we use AI-enabled technology to assist with tasks such as application screening and process administration. These tools are designed to support fairness and consistency, and human reviewers make all final decisions.

Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status

If you require accommodations at any point during the application or hiring process, please contact