Program Manager, Experiential - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:04/16/2024

Req ID: 36995

Faculty/Division:
School of Management

Department:
Joseph L. Rotman School of Management

Campus:
St. George (Downtown Toronto)

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada's commercial and financial capital.

Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose:
to create value for business and society.

We make a fundamental promise - Here's where it changes - to our students, our partners and the broader community.

Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

Working under the Associate Director, Global & Experiential Learning, the Program Manager is responsible for meeting program objectives by managing delivery of global and experiential programs to the MBA students.

Working with a dynamic team, you will be dedicated to the
enrichment of the curricular and co-curricular programs, focused on global and experiential learning opportunities for students.

The Program Manager is responsible for all aspects of operational workflow planning and management working closely with the program staff to align the academic programming with the administrative and program support function as well as with quality client service.

The Program Manager's responsibilities will include the planning and support for the delivery of all extra-curricular and co-curricular, pre-program events and activities, orientation and in-program events and guest speakers.

As the Program Manager, Global & Experiential Learning your rolewill be developing, coordinating, executing, and evaluating programs delivered to students to help students broaden their skill set, develop a global mindset and gain valuable experience.

You will coordinate programs

in locations around the world as well as help curate courses with external partners, organizations and institutions to deliver a unique learning experience for MBA students, co-curricular initiatives and events.

This will involve creating and delivering workshops to enhance the student experience, and will assume responsibility for ongoing planning, development, and management of experiential learning strategies that engage students in co-curricular involvement at the University of Toronto.

The Program Manager will liaise with counter parts providing program services to other Rotman student populations ensuring that the program interests, needs and schedules are well represented in planning and delivering services.

TheProgram Manager also assumes responsibility for the development and updating of all communication materials including the student communications, newsletters and the coordination of regular updates to this material and the Student Directories.

The incumbent ensures that the website and online student resources are updated in a timely manner, again liaising with staff and faculty as appropriate to ensure a coordinated communications delivery.

The Program Manager will provide support to faculty members at Rotman and internationally, assemble course materials, assist them with their teaching needs to help manage the classroom experience.

Your responsibilities will include:

Overseeing daytoday operational needs and service delivery requirements of programs
Acting as the first point of contact for programrelated enquiries
Working closely with the Associate Directors, Global & Experiential and Academic Directors to deliver an exceptional program
Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background.
Determining a logístical details and activities for events and/or programming
Organizing, summarizing and circulating program and/or course evaluations
Analyzing service delivery and/or internal processes and recommending improvements
Coordinating the preparation and distribution of program and/or course material

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum four years related administrative experience in planning, organizing and managing programs.
Demonstrated experience in supporting program and course planning, and academic program delivery especially in global settings
Experience with online learning tools and event management.
Experience and sound knowledge of best practices in advising and student services
Experience working in a fastpaced, highpressure and highvolume serviceorientedenvironment, with a demonstrated ability to meet tight deadlines and focus on attention todetail
Demonstrated high level of customer service skills
Demonstrated ability to speak in large group sett