Collision Repair Estimator - Calgary, Canada - Car Salon Autobody

Description

The Car Salon Group is an automotive based repair, maintenance, and customizing facility that have been in operation for over 18 years.

We run a state of the art Autobody Repair shop, a full service Tire and Mechanical shop, a Decal and Sign shop, a Main Showroom, and a complete Detail and Accessory Installation Center.

• A basic understanding of insurance companies' guidelines required
• Comprehensive understanding of the entire repair process required
• Indepth knowledge of estimating software (i.e. Mitchell and Audatex) is preferred.
• Exceptional communication skills.
• A positive person with a good attitude.
• Ability to effectively manage and prioritize competing tasks.
• Ability to demonstrate initiative and thrive in a fastpaced environment.
• Willingness to learn and develop additional knowledge.
• Valid Driver's license.
• Clean criminal record.

• Frontline client service: responding appropriately to inperson, online & telephone inquiries, greeting visitors and maintaining timely communication with customers during the repair process.
• Schedules estimate and repair appointments.
• Accurately completes estimates according to company standard operations procedures for estimates and parts using Audatex and/or Mitchell estimating software.
• Ensures customers leave with a clear understanding of their insurance and are aware of any required deductibles.
• Manages the customer experience in full. Receiving the vehicle, contacting the customer with repair status updates, ensuring the customer authorization is given prior to commencing repairs, arranging alternate transportation for customers and preparation for delivery of the repaired vehicle to the customer.
• Performs final quality check after vehicle has had final detail.
• Reviews final documents with customer at delivery (obtain required signatures and deductibles).
• Actively participates in supporting the workflow of the office including willingness to take on other duties as request by location manager.

• Extended health care
• Paid time off

• Monday to Friday
• Weekend availability

• Bonus pay
• Overtime pay

• CALGARY, AB: reliably commute or plan to relocate before starting work (required)