Gym Manager - Vernon, Canada - Riviera Plaza and Conference Centre Vernon

Description

As a Gym Manager you will be responsible for overseeing the daily operations and management of a gym facility. You will ensure the facility is clean, safe, and well-maintained while providing excellent customer service to members.

Your role will involve managing staff, developing and implementing operational procedures, promoting gym memberships, and maintaining a positive and motivating environment for both staff and members.

Key Responsibilities:


1.

Facility Management:

• Oversee the maintenance and cleanliness of the gym facility, ensuring it meets the highest standards of cleanliness and safety.
• Coordinate regular equipment inspections and maintenance, ensuring all equipment is in good working order.
• Manage any necessary repairs or upgrades to the facility and equipment, liaising with vendors and contractors as needed.
• Ensure compliance with health and safety regulations, including emergency procedures and protocols.

2.

Staff Management:

• Recruit, hire, train, and supervise gym staff, including trainers, front desk personnel, and maintenance staff.
• Provide leadership and guidance to the team, fostering a positive and supportive work environment.
• Schedule staff shifts effectively to ensure adequate coverage during peak times and maintain optimal staffing levels.
• Conduct regular performance evaluations and provide ongoing feedback and coaching to staff members.

3.

Customer Service and Member Relations:

• Maintain a high level of customer service, addressing member inquiries, concerns, and feedback promptly and professionally.
• Develop and implement strategies to attract new members and retain existing ones.
• Conduct gym tours, provide information about membership options, and assist in the enrollment process.
• Monitor member satisfaction and implement initiatives to enhance the member experience.

4.

Operational Efficiency:

• Develop and implement operational procedures, policies, and guidelines to ensure smooth daytoday operations.
• Manage gym finances, including budgeting, monitoring expenses, and optimizing revenue generation.
• Analyze membership data and gym usage trends to make informed decisions and improvements.
• Collaborate with marketing and sales teams to develop and execute promotional activities and campaigns.

Qualifications:

• Previous experience in gym management or a related field is strongly preferred.
• Knowledge of fitness equipment, health and safety regulations, and industry best practices.
• Strong leadership and organizational skills with the ability to manage a diverse team.
• Excellent communication and interpersonal skills for effective member and staff interactions.
• Proven customer service experience and a customercentric mindset.
• Strong problemsolving abilities and the capacity to handle difficult situations professionally.
• Proficient computer skills for managing scheduling software, membership databases, and financial records.

Salary:
$45,000.00-$55,000.00 per year


Schedule:

• 8 hour shift

Experience:

• Gym: 3 years (preferred)

Work Location:
In person