Parts Manager - Cobourg, Canada - Cobourg Mazda

Description

• Timely attendance arrive 15 to 20 minutes before opening to prepare for the day
• Unlock doors, turn on lights and make sure dealership is ready for business
• Greet and welcome customers with a positive attitude ensuring positive dealership image
• Answer incoming phone calls in a timely manner and schedule appointments following the Mazda recommended maintenance schedule and confirm all customer information
• Assist advisor with customer overflow during busy times
• Quote parts on customer pay work orders quickly and accurately so the work can be sold to the customer and technicians can complete work
• Quote parts on internal work orders
• Quote parts for body shops and local independent garages. Arrange for delivery when parts arrive
• Quote and invoice over the counter part sales
• Stock in parts received in morning and afternoon
• Organize and shelve parts daily to ensure accuracy and that all parts have bin locations
• Ensure all parts are in stock or are ordered for upcoming customer appointments by reviewing schedule regularly
• Review schedule and check for outstanding recalls
• Pull parts for following day and label by customer name for technicians to locate easily
• Complete daily parts stock order by deadline
• Order any necessary shop and service supplies such as work order paper and printer toner
• Dispatch work orders to technicians ensuring even work distribution and using the technicians strengths for the job at hand
• Provide quotes for tires and accessories to customers over the counter and on the phone
• Process Symtech Tire Gard and Appearance Gard claims and ensure they are approved and paid in a timely manner
• Process Mazda Appearance Protection claims and ensure they are approved and paid in a timely manner
• Manage tire storage accurately and provide list of required tires to apprentices for retrieval from storage bins
• Regularly check Mazda Document Library for new documentation

• Weekly meeting with Fixed Ops Manager to go over issues/improvements
• Check return status on return requests to Mazda and parts already returned
• Check Atmazphere for any new courses or training available
• Check oil and hardware quantity to ensure there is a sufficient amount for upcoming week
• Sort completed work orders in numerical order and file accordingly
• Clean parts and service area to create a clean environment for customers
• Follow up on outstanding Mazda and Symtech claims to avoid untimely payments
• Follow up on special orders for customers and arrange for pick up or installation

• Complete monthly inventory
• Complete obsolescence return ensuring the oldest, unneeded parts are returned for credit
• Enter all credits received by Mazda and aftermarket parts companies to ensure accurate accounting and inventory
• Create parts packages in CDK to provide efficiency in parts quoting
• Call on / stop in to body shops and aftermarket repair shops to keep good relationships for future business

• Complete yearly inventory
• Analyze previous year's tire and wheel sales and order for current year based on results
• Create winter tire and rim package pricing and distribute to dealership
• Create all season tire pricing packages to be used by service for easy quoting

• Extended health care
• Onsite parking
• Vision care

• 8 hour shift
• Weekend availability

• Bonus pay

• Cobourg, ON: reliably commute or plan to relocate before starting work (required)