Customer Service Representative - Burlington - Rootree Inc.

    Rootree Inc.
    Rootree Inc. Burlington

    1 week ago

    Description

    Director of Human Resources at Rootree Inc.


    Monday to Friday, 8:30 am to 5:00 pm

    Full-Time, Permanent

    LOCATION: Burlington, ON

    Rootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while delivering high-quality packaging products. Located in Burlington, Ontario, Rootree is dedicated to innovation, sustainability, and customer satisfaction.

    Skills & Experience

    • 1-2 years of experience in office/sales administration
    • 1+ year of experience with Excel – understanding of tables, PivotTables, basic functions
    • 1-2 years of customer service experience
    • Attention to detail and a passion for continuously improving company processes
    • Proficiency with Microsoft 365 Suite including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive
    • Confidence dealing directly with clients and staff members
    • Previous experience with NetSuite or other CRM / ERP systems an asset

    Responsibilities

    • Act as a product knowledge expert for flexible packaging, responding to sales leads, scheduling customer calls to cover all questions and concerns, updating the CRM system throughout the process
    • Respond to sales leads, answering client questions and concerns in a timely way
    • Walk new customers through the process of customized packaging, having them complete forms to be used for quoting purposes
    • Send quotes to customers, create Sales Orders, receive approvals, request deposits
    • Send all compliance documents to customers, reviewing the received information, checking for accuracy, uploading all information to CRM and ERP systems
    • Request samples of customer's products in order to review and size appropriately with internal personnel
    • Create Receive Orders for inbound shipments and Ship Orders for Outbound shipments
    • Create Work Orders and Sales orders for new projects
    • Coordinate production and communicate timelines with customers
    • Pull production reports, as required
    • Serve as a liaison between various departments
    • Understand how to use the estimator tool and quote customers accurately when required
    • Create and manage spreadsheets
    • Follow up with all current clients and incoming leads, ensuring prompt communication
    • Proficiency in basic math skills, including mark-up, cost calculation, is highly advantageous
    • Attend Tradeshows as required

    Benefits


    1. Competitive salary commensurate with experience.

    2. Comprehensive benefits package, including health, dental, and vision insurance.

    3. Opportunities for professional development and career advancement.

    4. Collaborative and inclusive work environment focused on innovation and sustainability.

    5. Contribution to a meaningful cause by being part of a company dedicated to reducing environmental impact through sustainable packaging solutions.

    6. Participate in our RESIN program including onsite gym, yoga classes, professional and personal development, and a progressive approach to work life balance.

    How to Apply


    Please submit your resume and cover letter detailing your qualifications and relevant experience to with the subject line "CSR [Your Name]". We thank all applicants for their interest, however, only those selected for an interview will be contacted.

    Seniority level


    Entry level

    Employment type


    Full-time

    Industries


    Packaging and Containers Manufacturing


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