General/clinic Manager - Welland, Canada - Anytime Dental

Anytime Dental
Anytime Dental
Verified Company
Welland, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

What is also exciting about this role is that you will have a seasoned Administrative lead, who manages the client care team (front desk), that you will partner with as your 'second' in management.

We need a confident and energetic individual that thrives in a growing, entrepreneurial environment.


About our Clinics within Anytime Dental Group


We're a fast growing, newly established company that has eight clinics throughout Ontario, with four additional clinics being built throughout 2024.

In the summer of 2023, we started our journey to build a central support team and bring our clinics underneath the banner of Anytime Dental Group.

We believe that we have created never-seen-before dental practices that are undoubtedly committed to our patients, their families, and our employees' experience.

As oral health is such a priority to us, we provide
free basic dental care and cleanings for our employees and their immediate family.

Below are two videos that speak to our company and culture. We want you to hear from Dr.

Swaida, the founder, as well as one of his longest standing team members about what it's like to work with us.

We believe we must create an exceptional company culture for our employees so that our patient experience is one of a kind in our industry.


Your Responsibilities
Below we've listed formal responsibilities but aren't limited to other responsibilities that may arise.

  • Contribute to a warm and welcoming atmosphere for patients, families and employees that exceeds expectations and leaves a lasting impression.
  • Oversee scheduling patient appointments efficiently; optimize the time and schedules of the dental professional team by minimizing gaps between appointments.
  • Hire and train new office team members to respond to patients needs and manage billing systems
  • Manage the daily team member schedule including verifying employee timesheets, updating team member schedules as needed, coordinating coverage for vacation time, reviewing timeliness of appointment completion, and completing weekly and monthly reporting to the Regional Manager
  • Create, establish and management internal office protocols and procedures to ensure office efficiencies
  • Lead and motivate team members in all areas of the business
  • Oversee the processing of insurance and secondary insurance claims
  • Host weekly coaching and development sessions with direct reports
  • Build patient/employee relationships through ongoing dialogue and resolving any escalated patient/employee issues promptly.
  • Responsible for the organization and coordination of office supplies, deliveries, petty cash, etc.
  • Manage the day to day finances by reviewing and processing accounts receivable (AR). Strong AR knowledge and experience is a huge asset.
  • Efficient at problem solving and critical thinking.

Skills & Experience

  • 5+ years of experience as a Dental Office Manager or equivalent.
  • Experience managing a P&L
  • Highly proficient in MS Office (MS Excel and MS Outlook, in particular).
  • Experience in optimization of scheduling patient appointments.
  • Experience coordinating employee schedules and coordinating coverage as needed.
  • Demonstrated the ability to manage multiple priorities.
  • Experience maintaining a professional level of patient/employee privacy.
  • Highly proficient in conflict management.

Benefits:


  • Dental care

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Weekends as needed

Work Location:
In person
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