Client Service Representative - Red Deer, Canada - ATB Financial

ATB Financial

Verified Company

Red Deer, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our bottom line is unique.

There's something extraordinary about being part of the ATB team, and this is consistently acknowledged in all relevant lists of top employers.

Maybe it's our exceptional culture where your overall well-being is prioritized with leading benefits and where you can truly be yourself at work.

Maybe it's our dedication to a mindset of growth and our unstoppable drive to make a positive impact on our fellow Albertans, even those who are not our clients.

Whatever the reason, there's no group of individuals more authentic, motivated, and knowledgeable. We cultivate a culture centered on purpose, performance, and endless possibilities. We approach our work with unwavering curiosity and bring our complete selves to the table every single day. We understand that it all begins with outstanding individuals like you, so why not take a leap of faith and join us.

Job Number:
REQ71111

Department:
Everyday Financial Services

Location:
Red Deer, AB - North Gaetz Crossing

Paygrade:
B-PFS

System Title:
Client Service Representative B

Leader:
Andrew Rocha, Branch Manager

Is this a Union position:
Yes

This role involves Saturday shifts.

This position may require working at various branches in Red Deer. The team member will need to arrange their own transport to these locations.

Although this role is primarily based at the North Gaetz branch, occasional travel to neighboring branches may be necessary.

As the next Client Service Representative at ATB, your main responsibility is providing face-to-face core banking services to ATB clients. This entails offering professional and efficient service by understanding client needs and connecting them with suitable products, solutions, and experts.

Responsibilities:

Deepening client relationships by engaging in conversations to comprehend their needs and assist them in achieving their objectives
Enhancing the client experience by introducing clients to experts and educating them on our digital tools and resources
Building and maintaining client relationships by delivering top-notch customer service
Establishing and nurturing internal partnerships with other ATB departments, aiding branch operations to fulfill customer service requirements and address issues
Following designated service routines, best practices, and procedures for all administrative and operational tasks within the branch
Handling cash and clearing transactions in compliance with current policies
Actively participating in branch team meetings
Providing support and guidance to other CSR's as needed
Ensuring proper safeguarding of branch assets, maintenance of premises and equipment, and control of collateral documents
Taking charge of personal development planning; arranging meetings with manager to discuss development plan

Requirements:

Success within the branch entails:

Being a collaborative team player with flexibility, cooperativeness, and a willingness to work in a team
Demonstrating adaptability to change, ability to make decisions, and implement innovative solutions
Having completed Grade 12, preferably with additional business courses post-graduation
Demonstrating proficiency in handling numbers
Prior experience in customer service and/or sales is essential
Desire to have knowledge of personal lending services and products; applicants with previous banking experience will be given preference

At ATB, we recognize that as you progress in your career, you acquire numerous transferable skills. If you believe your experiences and attributes align with what we are seeking, we encourage you to apply.

Benefits

Be outstanding. Be yourself. Believe.

What's next?
Stay connected

ATB is thrilled to learn of your interest in a career with us. Follow us on LinkedIn, Facebook, and Instagram to stay updated on our team's activities.