Personal Banking Associate Trainee - Thunder Bay
1 month ago
Job summary
Join TD Canada Trust and think like a customer, act like an owner. We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries.Responsibilities
- Engage customers in day-to-day advice needs service transactions digital education customer problem resolution related to banking solutions
- Understand customer needs guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters build customer confidence on emerging digital banking trends by educating them on mobile atm and online banking support frontline staff with scheduled cash non-cash transactions resolve critical issues report non-standard matters to management recommend improvements to work practices branch operations processes enhance customer experience achieve operational excellence participate timely accurate completion business processes procedures ensure prepared documentation accurate reflects business intentions consistent relevant regulations TD Code Conduct Ethics help build positive equitable work environment promoting team effectiveness participating personal performance development sharing industry knowledge achieving common objectives
Job description
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