Specialist Service Excellence - Mississauga, Canada - Purolator

Purolator

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Date:

Posting Number: 62621

Work Location Type:
Hybrid

Job Code: 304

Location:
Mississauga

Reports to:
Manager Service Excellence

***:
It's not a package

It's a promise:

As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years.

How does the magic happen?
The journey starts with you.

The places we go, the elements we brave, the promises we deliver -
it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team,
we go there for you.

Reporting to the Manager Service Excellence this role is responsible for:

Analysis of Operational and client-specific data to identify areas of opportunity for improved customer experience
Development and implementation of solutions to address opportunities identified.
Continued monitoring and intervention to ensure realization of anticipated benefits and that solutions derived are successful and sustainable
Playing a key role in maintaining and improving the customer experience by acting as a liaison between clients, sales and Operations to develop mutually beneficial solutions resulting in improved competitive positioning and increased client confidence and spend
Acting as voice of the customer in areas including process design and deployment and Operational decisionmaking, planning and execution
Coaching Operations Management on the use of tools, tactics and best practices to be leveraged in order to benefit the customer experience
Balancing cost and service considerations while devising unique and effective solutions to improve client satisfaction

Qualifications

University degree in field such as Engineering, Mathematics, Analytics or similar field of study Minimum 7 years or more experience in a similar role in the courier or logistics industry
Thorough understanding of Purolator's or other Courier network, policies and procedures
Proven experience building strong working relationships with Operations team members at all levels across the country
Prior experience working in a unionized environment and an understanding of labour constraints Able to grasp and understand Purolator's status of technological advancement
Proven ability to align to longterm corporate priorities and strategy
Successful prior experience with interdepartmental interaction
A proven understanding of process and product evolution, as well as emerging industry norms and customer expectations
Advanced grasp of Lean continuous improvement and Quality Management principles
Strong understanding of statistics including forecasting, targetsetting, correlation analysis and benchmarking
Indepth knowledge of data and analysis systems including SAP Business Intelligence, Qlikview, Traksite and Salesforce

POSTING DETAILS

Location: 530 - Corporate

Working Conditions:
Office Environment

Posting Number: 62621

Reports to:
Manager Service Excellence

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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