Applications Analyst- Digital - Edmonton, Canada - CWB Financial Group

CWB Financial Group

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At

CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors

We do this by:

Putting people first and building relationships with intention
Seeking out and embracing new ideas
Believing that how we do things is as important as what we do

Applications Analyst

Digital

Role Specifications

Everyday flexibility. Hybrid work environments. Collaborative connection.

CWB Corporate

Put a new _spin _on your banking career

The overwhelming majority of our employees say
CWB is a Great Place to Work_

We're different from the big banks in _the way_ we engage our employees - caring, responsive, and armed with an obsession for growing talent.

Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love
CWB. You'll love it here too._

The opportunity

As an Applications Analyst

Specific Accountabilities

Application Support Performs analysis on critical core banking platforms, systems interfaces, databases, reporting, or business intelligence systems and assists in building out and implementing remediation efforts required, based on analysis performed.- Analyzes and prioritizes the implementation of vendor provided system updates/patches/developments with the Release Management team.- Conducts overall impact analysis on updates/patches/developments deployed to testing and production environments.- Identifies opportunities and presents recommendations for quality and process improvements that can be satisfied by the system.- Develops and maintain Functional Design Documentation with changes/enhancements being initiated by
CWB or our vendor partners. Possesses knowledge of software protocols (FTP) and audit standards (ITIL, FCAC, ISO).

Operational support:

Facilitate/lead design reviews (walkthroughs) of functional design with other members of the Quality Assurance and technical teams, communicating design, requirements, feature set, and functionality.
Identify training impacts and collaborate with Business Operations for updates to training materials (changes to eLearnings, Operations Manual, Department manuals, etc.)
Investigates defects to determine if internal changes are required and makes recommendations prior to raising the defect with the Vendor.
Coordinates and communicates with client facing departments to resolve user issues and improve user experience.
Proficiently handles a substantial volume of incidents and service requests, demonstrating strong organizational skills.
Effectively balances issue prioritization demonstrating an understanding of business urgency to ensure timely resolution.

Business Partner Support:

Collaborates with business and operations stakeholders to align on requirements for system changes.
Experienced in supporting various test cycles and strategies with our Quality Assurance and User Acceptance Testing teams.
Change Management
Performs analysis of new business requirements to determine if the change can be done inhouse or necessitates vendor development.
Capture business/technical requirements, identify painpoints/gaps, and contribute to design solutions.
Performs systems fit/gap and impact analysis based on business and functional requirements.
Works with project managers to develop configuration management plans, milestones, and schedules for projects.
Partners with Business Analyst and development resources to ensure the business requirements are met by the proposed and delivered solution(s).
Coordinates the development of procedural, operational, and/or functional documentation.

Skills and competencies that will take you further

Education- Undergraduate degree or diploma is an asset.

Professional Experience Experience in Core Banking/Financial industry is a fundamental along with an understanding of retail & commercial banking.- Experience working with digital banking systems including knowledge of integration architecture, security, and regulatory requirements.

(Temenos banking software experience is preferred including jshow)- Experience in Splunk (or similar log aggregation tools) is an asset.- Proficiency in incident management and troubleshooting.- Proficient in problem-solving and critical thinking for effective incident resolution.- Experience with agile development methodologies.- Strong knowledge of ITIL processes, particularly in the areas of Incident, Problem, and Change Management.- Experience with Level 2 production support or higher. Experience working directly with technical and business teams.- Knowledge of system and software quality assurance best practices and methodologies.- Flexible and adaptable regarding learning and understanding new technologies.- Understanding of database design, web servers and infrastructure.- Knowledge of network hardware, protocols, and standards.

- Proficiency in using Jira / Conflue