Customer Service Associate - Guelph, Canada - Royal Distributing
Description
About UsWe're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 30 years.
We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more.
We're embarking on the next phase of our growth, and we want you to join usThe Opportunity
Responsibilities:
- Determining customer needs and recommending products for purchase
- Act as the liaison between customers & manufacturers to resolve all warranty issues
- Working together with the retail team to meet and exceed store objectives
- Assisting with merchandising and maintaining visual standards
- Track and followup with vendors to ensure the timely resolution of open claims
- Manage the flow of goods for special orders, products onhold, and store orders
- Assist on the retail sales floor for promotional events as required
- Adhering to company safety policy and safety compliance regulations
- Working POS systems to help serve customers
- Process customer transactions and ensure a positive customer experience
- Other tasks as assigned by your supervisor/manager
Qualifications:
- Demonstrated ability to deliver outstanding customer service
- Selfmotivated with a strong work ethic
- Team player with respect for coworkers and customers
- Excellent verbal communication and effective listening skills
- Knowledge of the powersports industry is an asset
- This position reports to the Assistant Store Managers and Store Manager
- This position requires team members to work varying hours, seasonal overtime, and shifts during days, evenings, and weekends
- This position requires team members to stand for extended periods, climb a ladder and to move merchandise (weighing up to 30 pounds) throughout the store
- Steel toe, green patch work boots are required
We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted.
Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process.
Accommodations will be provided upon request.Company
Royal Distributing
Location
Guelph - Retail Location
Opening Date
May 10, 2024
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