Operations Supervisor - Greater Sudbury, Canada - Falcon Placements

Falcon Placements

Verified Company

Greater Sudbury, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Main Requiremnent:
Dispatch or supervisor level experience is an asset.

Must have DZ or AZ license.

What you will be doing:

Oversee the daytoday operation of the distribution operations including warehouse and driver personnel for agency, owner operators, and employees.
Provides leadership to drivers and dispatcher(s) such as performance management (i.e., corrective action, coaching and counselling, performance assessment, training, and compliance). A critical and important element of this position.
Onboarding owner operators and agency staff to ensure they are acquainted with process and procedures.
Plans and assigns routes to drivers and schedules warehouse personnel according to workload demands. This includes providing drivers with route information, monitoring and following up on any delivery challenges/delays, and ensures that all deliveries are on time and accurate through our dispatch software.
Oversee and manages POD to ensure quality and control management.
Upholds a culture of safety through providing a safe and healthy work environment through the use established standards and procedures, complying with safety regulations. Serves as an active member of the Health and Safety Committee.
Plays an integral role in managing owner operator relationships and escalating to senior manager as required, which includes ensuring owner operators are adhering to terms of contract for service agreement.
Handles escalated customer concerns/questions/inquiries as required to ensure timely response and corrective action.
Investigates causes of lost and/or damaged shipments and implement corrective action.
Collaborates with other teams to initiate, create, and implement processes and procedures to improve overall operational efficiencies, costs, and service.
Works harmoniously with other departments as required to facilitate sharing resources and back up support for one another, as needed.
Ensures all requirements of the health and safety program are adhered to by providing general and job specific health and safety training and leading by example.
Assists with Developing warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping workflows.
Participates in other functions required by the business.

What we are looking for:

Three years of supervisory / _
leadership experience_ in Operations or Logistics Management
Postsecondary in logistics, supply chain management or business administration
Experience with MHE and ability to train staff
Knowledge of warehouse software platforms and MS Office proficiency with Excel, Word, and Teams.
Current and valid driver's license Class DZ
Knowledge of the Employment Standards Act, Health and Safety Act and Regulations, and MOT.
Strong knowledge of Ontario FSA's
Knowledge of GPS systems and geography with a strong knowledge of Downtown Toronto / GTA

- _
Excellent customer service skills_
- _
Experience leading and managing a diverse team_
- _
Ability to resolve conflict and solve problems_
- _
Strong communication skills_ both within and outside theorganization
- _
Self-starter, multi-tasker, organized_

Physical Requirements:

Ability to _
calmly _and effectively handle multiple and changing priorities in a dynamic work environment.
Able and willing to be _
flexible _with their schedule as needed to cover off for colleagues and take on additional hours during high volume periods, including weekends and holidays
Travel to other locations and between facilities may be required from timetotime.
This is a handson role can involve extended periods standing and walking.

We are looking for a leader who is passionate about providing amazing customer service, interested in growing and developing with the company, and being a part of a fun an dynamic environment with an emphasis on employee engagement...

Does this appeal to you? If so, we want to talk to you

Job Types:
Permanent, Full-time

Salary:
$70,000.00-$88,000.00 per year

Flexible Language Requirement: