Job title: Hybrid Intermediate BA: Contact Center Process Improvement

Description

Process Improvement Analyst - Contact Center Operations

The role entails analyzing business requirements and delivering solutions in a hybrid work environment.

• A high degree of organizational skills is necessary to manage projects and facilitate communication between stakeholders.

Responsibilities:

1. Analyze business needs to identify opportunities for improvement;
2. Develop and implement process improvements that increase efficiency and productivity;
3. Liaise with stakeholders to communicate project status and progress;