Director of Internships - Toronto, ON, Canada - Propel Holdings Inc.

Description

Propel (


TSX:
PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can.

Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. As a fast-growing fintech, we stay true to our startup roots. Key resource to support IT Operations team members for answers, evaluations, and prioritizing Help Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies
Roll out new technology deployments to office and Remote user
Follow policies and procedures that outline how problems are identified, documented, assigned, and corrected
Responsible for managing after-hours projects for the desktop support staff
Lead, coach and train desktop support staff on their day to day tasks and assignments
Track and analyze trends in desktop support requests and incidents and generate statistical reports
Collaborate on IT Department and Business Department projects when necessary
Implement quality processes in desktop support and meet specific targets/key performance indicators while maintaining a high level of customer service
Lead, coach and train Help Desk and Desktop support staff on their day-to-day tasks and assignments
Post-Secondary Degree or Diploma in computer science or related field
A minimum of 10 years of direct work experience in an I.T. management capacity required in a small to medium business enterprise
At least 5 years of experience managing and coaching a team
Proven experience in managing I.Strong knowledge of billing systems, I.T. infrastructure, Microsoft IAM, Office 365, Entra ID, Azure and cybersecurity
Minimum 5 years' experience configuring and supporting an Office 365 tenant
Excellent knowledge of Microsoft Windows Operating systems (Windows 10/11, Windows Server)
Microsoft Certifications around MS 365, Azure, Teams, and Security are preferred or equivalent experience
Strong Apple Macbook management experience including use of MDM like JAMF
Good collaboration and relationship-building skills
Strong knowledge of networking, operating system, cloud services, and server architectures
Ability to explain technical concepts and theories to non-technical audiences
Strong evidence of time management skills required, including ability to prioritize critical tasks
Strong leadership and team management skills
Excellent project management skills
Strong understanding of cybersecurity
Competitive salary and health benefits
Group health and dental benefits

Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to accommodate your needs.

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age,people from gender and sexually diverse communities, and/or people with intersectional identities.

No agencies or phone calls.

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