- Provide world-class experiences for Turo's hosts and guests. You will be fielding escalations across a broad range of areas, including internal Turo stakeholders at all levels, including executive leaders, related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more
- Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time
- Consistently contribute ideas to further improve the Hosts and Guests experience
- Quickly adjust to new processes and policies as the company continues to grow
- Keep your finger to the pulse of all internal changes that may impact the customer experience in Canada
Your profile - University undergraduate degree in any field
- 2+ years worked in a high level or VIP customer support environment
- Experience using Zendesk, Kustomer or customer service applications, and strong knowledge of Gmail, Google Docs, Google Sheets and Excel
- Strong communication both written and oral
- Strategic thinker: You love thinking of ways to improve processes
- Ability to work independently with little or no supervision/direction and in a team environment
- Ability to work in a fast-paced, quickly-changing environment
- Great problem solving skills, analytical abilities and ability to multitask
#LI-KC1
Turo focuses on Peer-to-Peer, Marketplaces, Transportation, Recreation, and Sharing Economy. Their company has offices in San Francisco, Phoenix, London, Toronto, and Paris. They have a large team that's between employees. To date, Turo has raised $474.85M of funding; their latest round was closed on July 2019.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.
Executive Support Associate - Toronto, Canada - Turo
Description
Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
About the team
Drive your future forward with Turo We are looking for a motivated individual with expertise in providing excellent customer support and leadership to join our Executive Support Team in Toronto. You are a master problem solver with an entrepreneurial spirit, innovative mindset and a positive, can-do attitude who enjoys contributing thoughts and ideas to continuously drive improvement. This is an exciting opportunity to take part in a high-energy and fun work environment for a rapidly growing company with global ambitions.
What you will do