IT Operations Coordinator - Stittsville, Canada - AutoShack

AutoShack

Verified Company

Stittsville, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Title
:
IT Operations Coordinator

Location:
Onsite, Ottawa, Ontario

Company Overview:

AutoShack, a leading online retailer of automotive parts, is seeking an IT Operations Coordinator to join our Ottawa-based team.

This role is integral to supporting the company's IT infrastructure and operations, ensuring system availability, and facilitating the efficient operation of our e-commerce platform.

Job Overview:

The IT Operations Coordinator is responsible for assisting in the management of enterprise software subscriptions, coordinating IT projects, liaising with vendors, and providing operational support across the IT department.

This position plays a key role in maintaining a secure and efficient IT operational environment, supporting both internal users and the company's online retail operations.

Key Responsibilities:

Enterprise Software Management: Assist in managing enterprise software subscriptions, ensuring compliance with licenses and vendor agreements.
System Maintenance and Support: Support the maintenance of IT systems and infrastructure, ensuring operational efficiency and security. Provide firstlevel support for ITrelated issues, escalating as necessary.
Vendor Liaison: Serve as a point of contact for IT vendors and service providers, coordinating support and service delivery.
Project Coordination: Assist the IT Manager in planning and implementing IT projects, ensuring objectives are met within timelines and budgets.
Reporting and Documentation: Maintain accurate records and documentation of IT operations, including system configurations and software licenses. Prepare operational reports for the IT Manager.
Disaster Recovery Support: Support the development and maintenance of disaster recovery plans, participating in testing to ensure effectiveness.
User Training and Communication: Facilitate training sessions on new systems and software, promoting effective use of IT resources across the company.
Budget and

Inventory Management:
Assist in managing the IT budget and maintaining an inventory of IT assets and supplies.

Qualifications:

Bachelor's Degree in Information Technology, Computer Science, or a related field.
34 years of experience in an IT support or coordination role, with exposure to system administration and project coordination.
Familiarity with IT service management principles and practices, such as ITIL.
Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously.
Excellent problemsolving abilities and attention to detail.
Effective communication skills, capable of explaining technical concepts to nontechnical users.
Proficiency in IT documentation and project management tools.
Onsite work requirement in Ottawa, Ontario, with excellent computer, people, and vendor management skills.

Working Conditions:

Primarily officebased.
May require occasional afterhours availability for system maintenance or IT emergencies.

The IT Operations Coordinator at AutoShack supports the backbone of our IT operations, ensuring the smooth and efficient functioning of our IT infrastructure.

This role is suited for a technically skilled individual with strong organizational and communication skills, looking to contribute to the operational excellence of a dynamic e-commerce environment.

Job Types:
Full-time, Permanent

Salary:
$85,000.00-$95,000.00 per year

Benefits: